Hi there,

Has anyone been able to contact vivbuilder.co.uk recently? I ordered some glass runners from them off ebay over three weeks ago and they still have not arrived. I've emailed them three times in the last 2 weeks with no reply, and I cannot get hold of anyone when I phone, even tho a few time I have called and it's been engaged.

Any one have any idea of how to contact them?

Edited so as not to offend.

Cheers.

Have spoken to him this morning on the phone.
I too get the engaged tone a lot..The guy is busy and the phone rings constantly. This is normal for any business.
As for you opening this thread just to have yet another go at "vivbuilder"....Why don't you look at the forum properly and you will see that another thread is already "live" on here and this subject is being discussed .
If you have not recieved a reply as yet, then i am certain that when he has got round to answering the numerous phone calls and emails that he gets daily then you will hear from him.
He is up till 1.00 am most mornings answering emails and enquiries.
Why is it that everbody feels the need to slag off people and attempt to ruin their livelihoods. Have you got nothing better to do than make libelous comments??
I have 26 years of experience in keeping, breeding and rescuing reptiles, and i am fed up with numpty's jumping on the proverbial bandwagon when it come to putting the boot in.

__________________
0.1 Reptile mad and crazy Welsh other half
15.24.21 Bearded dragons 1.1 Berber skinks 2.1 Blue tongue skinks 1.0 Uromastyx acanthinorus 5.9 Cornsnakes
2.2.1 Boa constrictors 4.3 Taiwanese beauty snakes 2.1 Western hognoses snakes 1.0 Spiny tailed iguana
1.0 Nile monitor 1.1 Bosc monitor 1.1 Sandfish 0.2 Leopard geckos 1.0 Orange gaboon tarantula
1.1 Emperor scorpions 1.0 poison arrow frog 1.3 Ball pythons 10.40 Japanese koi 1.1 Reed frogs 1.0 Amazon milk frog
100+ Indian stick insects 60+ Tropical fish 50+ Giant African land snails 1.3 Shubumpkins 20+ Goldfish
1.1 Sturgeon 0.200 Cows 1.0 Bull 3.6 dumbo rats 2.7 Gerbils
150.0 Steers 0.150 Hiefers 100.100 Calves 3.5 Common toads + 2.2 Common frogs ( in the garden pond ) LOL

Well he hasn't answered any of mine and however much you big him up I still haven't received my order. I did see the other post but unfortunately there was nothing on there that stated how anyone might contact them. As you said you spoke to him this morning it gives me slightly more hope, I will keep trying so thank you for that.

I wasn't "putting the boot in" or "trying to ruin anyones livelihood" but as a customer I have a right to complain and if I am unable to complain to the shop itself...

Ok fair enough if he's busy, but to not have received any reply after 2 weeks, thats not busy thats useless.

By the way, when you call does the phone ring normally once, then sound like its picked up, then ring in a different tone? Or is that just me?

Indeed you do have the right to complain..i hope that he soon gets back to you with a reply..And thank you for editing your origional post ..a lot of folks would have not done that..
Nothing personal aimed at you in my reply , am just sick of people causing hardship to business's without realy thinking things through first. Have been at the butt of this a few times myself and it is soul destroying.
I wish you good luck and any further difficulyies please pm me and i will endeavour to assist you in contacting "vivbuilder"
Thanks.

__________________
0.1 Reptile mad and crazy Welsh other half
15.24.21 Bearded dragons 1.1 Berber skinks 2.1 Blue tongue skinks 1.0 Uromastyx acanthinorus 5.9 Cornsnakes
2.2.1 Boa constrictors 4.3 Taiwanese beauty snakes 2.1 Western hognoses snakes 1.0 Spiny tailed iguana
1.0 Nile monitor 1.1 Bosc monitor 1.1 Sandfish 0.2 Leopard geckos 1.0 Orange gaboon tarantula
1.1 Emperor scorpions 1.0 poison arrow frog 1.3 Ball pythons 10.40 Japanese koi 1.1 Reed frogs 1.0 Amazon milk frog
100+ Indian stick insects 60+ Tropical fish 50+ Giant African land snails 1.3 Shubumpkins 20+ Goldfish
1.1 Sturgeon 0.200 Cows 1.0 Bull 3.6 dumbo rats 2.7 Gerbils
150.0 Steers 0.150 Hiefers 100.100 Calves 3.5 Common toads + 2.2 Common frogs ( in the garden pond ) LOL

Thank you, your help is appreciated. Maybe you should edit your post too, forgot that you quoted me

I will let you know how I get on but if I do not receive a reply I will have no choice but to run the paypal dispute thing.

Cheers

OOPS.. Have edited now..sorry.
Thanks for your patience..
Will be contacting "vibuilder" on your behalf and will get back to you as soon as i can.

__________________
0.1 Reptile mad and crazy Welsh other half
15.24.21 Bearded dragons 1.1 Berber skinks 2.1 Blue tongue skinks 1.0 Uromastyx acanthinorus 5.9 Cornsnakes
2.2.1 Boa constrictors 4.3 Taiwanese beauty snakes 2.1 Western hognoses snakes 1.0 Spiny tailed iguana
1.0 Nile monitor 1.1 Bosc monitor 1.1 Sandfish 0.2 Leopard geckos 1.0 Orange gaboon tarantula
1.1 Emperor scorpions 1.0 poison arrow frog 1.3 Ball pythons 10.40 Japanese koi 1.1 Reed frogs 1.0 Amazon milk frog
100+ Indian stick insects 60+ Tropical fish 50+ Giant African land snails 1.3 Shubumpkins 20+ Goldfish
1.1 Sturgeon 0.200 Cows 1.0 Bull 3.6 dumbo rats 2.7 Gerbils
150.0 Steers 0.150 Hiefers 100.100 Calves 3.5 Common toads + 2.2 Common frogs ( in the garden pond ) LOL

Thank you, off to cornwall now for a few days but will try and check the forums when I can.

Much appreciated.

If vivbuilder is so busy and not delivering as people expect why is he still selling on ebay and taking orders????

If you can and want to cancel your order i can supply you runners by next day post.

__________________

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|Vivariums built to order|

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ooO Ooo
Runners - vents - fittings supplied

Update:

Got an email last Friday (28th march) saying royal mail had mislaid parcels and they should now be on their way. Gave them a week and still had not arrived. Ordered the same thing from Lotus Nut and they arrived the next day. So at long last I have been able to order the glass. If they do ever turn up I will have some glass runners for sale!

Have opened a debate through paypal to try and claim my money back.

Very very unimpressed.