These guys are a joke, I have asked them 3 times to pass on special instructiodns to the courier company, and all 3 times they have not passed on the information!!

Has anyone else had any issues with these, the other thing is the rudeness of the lady that I spoke to I am getting really off with these guys.

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My Pets 3.4.0 Royals 0.3.5 Corns 2.1.1 Cresties 2.6.0 Leos 1.0.0 Beardie 1.0.0 Albino Horned Frog 1.1.0 Cats 1.1.0 Chinese Dwarf Hamsters 0.1.0 IJCP 1.1.0 Hognose 0.0.1 Vietnamese Blue Tree Frog 1.1.0 Saharan Sand Boas

ordered some stuff a while back. a few things that i needed weren't in stock. didnt get a courtesy call or the opportunity to cancel the order and get it next day from somewhere else, instead, 2 weeks later i got a note packed in the box telling me "half the order was out of stock and i had not been charged for it. hope this is ok...." (rolls eyes)
also the faunarium was badly packed and cracked. figured it wasn't worth sending back so just fixed it with some duck tape.

i also ordered some stuff just before the bank holiday and am still waiting for it to turn up, or at least an email or something to tell me it's on the way or out of stock. not in a huge rush for this stuff so not really a worry but it would be nice to be kept informed.....

they don't have bad prices if you're willing to wait for what u want, just dont expect anything to be in stock or turn up promptly

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animals0.1 - 07 candycane corn snake - ?1.1 - 07/06 ghost motley/stripe corn snake0.2 - 07 blizzard corn snakes1.7 - wild type royal pythons1.0 - 07 spider royal python1.0 07 pastel royal python1.1 APHLeopard Geckos0.1 - Bell Albino1.0 - SHCTB0.1 - jungle mack snow 50% poss het albino / patternless1.0 - tangerine tremper albino 100% het Raptor0.1 - T.U.G Snow0.1 - Phantom0.1 - Blazing BlizzardGirlfriend0.1 Purpleskyes

I didnt even get an e-mail that my order had been dispatched......

and apparently I have to travel to Cov to pick up the order within 2 days or it will be sent back and I will have to pay £15.....

I might just call and cancel the order, the prices are cheap, but for the hassle id rather pay more

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My Pets 3.4.0 Royals 0.3.5 Corns 2.1.1 Cresties 2.6.0 Leos 1.0.0 Beardie 1.0.0 Albino Horned Frog 1.1.0 Cats 1.1.0 Chinese Dwarf Hamsters 0.1.0 IJCP 1.1.0 Hognose 0.0.1 Vietnamese Blue Tree Frog 1.1.0 Saharan Sand Boas

I've used them once, I didn't like the lack of communication - I never do - but the ordered arrived OK.

I've seen one or two other posts on the forum where users have stated they've had issues with this company.

Funny you should say this. I ordered off them about 3 weeks ago, and it turned up last week. Despite multiple emails advising them I would need a phone call to arrange a delivery date as I work shifts, i didnt get one. Thankfully, it came at 11am on a day I had to leave for work at 12:45pm.
Regarding the 'out of stock items' at no point was I advised they were out of stock, or suggest a replacement product. I instead got a note in the box telling me they were not instock. Despite me paying additional postage for a 26l bag of aspen, they didnt refund the postage when it wasnt instock. Im still chasing that up......

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My Reps0.0.1 Ghost Corn - Arlo 0.1.0 Snow Corn - Rosa 1.0.0 Normal Corn - Norman 1.1.0 Amel Stripe Poss Het. Butter - Fry & Leela 1.0.0 Western Hognose - Arnie 1.0.0 Royal Python - Bruno ] 0.0.5 Anery Het. Hypo Corns] 1.0.0 Butter Corn[option]

my mate just ordered the rest of his chameleon set up from them,nearly a hundred pound spent came in less than a week,never used them myself yet though

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I have spent all day chasing them, and I cannot believe the rudeness of the lady in the warehouse, I am currently on the phone to the courier.

Ah, have just been told they have sent it on a saturday delivery, but this is bacause I chased down thier suppliers (who are Peregrin and can be reached on 08451307724 if anyone needs to know) I made them send an e-mail while I was on the phone telling the couriers to send the parcel to me tomorrow, and then phoned the couriers and made them check thier e-mails.

What a load of hassel for some faunariums and a heat mat, ill never use them again!!!

and if anyone needs the courier service, if they are out of stock the suppliers send out the order through Amtrak.

also the warehouse close at 7pm, they leave the answer phone on and choose when they pick up, the number for them is 01932259455

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My Pets 3.4.0 Royals 0.3.5 Corns 2.1.1 Cresties 2.6.0 Leos 1.0.0 Beardie 1.0.0 Albino Horned Frog 1.1.0 Cats 1.1.0 Chinese Dwarf Hamsters 0.1.0 IJCP 1.1.0 Hognose 0.0.1 Vietnamese Blue Tree Frog 1.1.0 Saharan Sand Boas

Only used them for frozen food. Despite the website, they had sod all in stock! Gave the reason that the 2 main suppliers in the UK had closed down as they can make more breeding mice for pets than food, and that shops with lots in are importing from Europe, also claimed that the price of frozen will go up because of this. Despite this, what they did have was good quality and the cheapest I have seen, just don't expect to be able to buy large bulk amounts.
In general, they had VERY little herp stuff on the shelves, mainly aimed at horses and dogs.

exactly what happened to me!!! and the woman was really nasty on the phone and not willing to help me at all!

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My Lovelies 3.4 Royals 0.1 IJ Carpet Python 0.1 Hypo BCI 1.1 Saharan Sand Boas 1.1 Western Hognoses 0.1.5 Snow Corns 0.1 Ghost Corn 0.1 Amel Corn 1.0 G.Giant Beardie 0.1 SHCT Leo 0.0.1 Murphy Patternless Leo 1.0 Reverse Stripe Leo 0.1 Hybino Leo 0.1 Bell Albino Leo 1.1 Hypo Leos 0.1 High Yellow Leo 1.0 Yellow Tiger Crestie 1.0 Harley Dalmation Crestie 0.0.1 Vietnamese Blue Tree Frog 0.0.1 Albino Horned Frog 0.1 Jack Russel 1.0 Jack Russel x Westie 1.0 Shar Pei 3.1 Horses 2.1 Cats 1.1 Hamsters 2.1 Fish

We've had trouble too.. so will never order from them again... we ordered red slate... never ever got it! We got charged for it.... got fed up with chasing them... they shouldn't allow you to order items which are out of stock.

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1 bearded dragon - Jar Jar Binks (Binksie)
2 uromastyx - Basil & Sybil
2 dogs - Loki & Odin
2 chinchillas - Cheech & Chong
1 parrot - Percy
1 bearded dragon - Ozzy R.I.P.