Anyone ordered online from Kimbos reptile world?

[karategirl]

Hi, above question really. I ordered a hovabator incubator on the 6th Feb. Got an email saying it was out of stock and would be dispatched asap. I emailed asking if they knew when, as I needed it asap. Got another reply saying they had a run on them lately and should be in next week. Left it till the end of that week and emailed again... No reply... Called... No answer, so left a voicemail to call me back... No reply... Have sent a email via their website about 5mins ago.

Has anyone else had this problem?

[SWsarah]

Darren is excellent, ive ordered from him in the past.
Please email him again, he is a member on here. He will get back to you

[karategirl]

Originally Posted by SWsarah

Darren is excellent, ive ordered from him in the past.
Please email him again, he is a member on here. He will get back to you

Yeah called him and he told me and emailed too

[SWsarah]

Originally Posted by karategirl

Yeah called him and he told me and emailed too

He will get back to you, i will contact him for you and tell him to reply.

[karategirl]

Originally Posted by SWsarah

He will get back to you, i will contact him for you and tell him to reply.

He did reply lol... Haven't left US yet so will take 4-5weeks still
But thanks anyway

[SWsarah]

Originally Posted by karategirl

emailed again... No reply... Called... No answer, so left a voicemail to call me back... No reply... Have sent a email via their website about 5mins ago.

Has anyone else had this problem?

with you saying the above, thought he had not replied lol im so confused

anyway Darren is excellent and will sort this out for you.

His comunication is excellent

[kimbosreptileworld]

Thanks Sarah...

The phone number is on the website, so anyone can call.

I am sorry comunication has not been as good asd normal recently but i have just not spent nearly enough time at my desk as i normally do.

Yes the Hovabator are out of stock, i spoke with the supplier Today and they have not even left the USA yet, from experiance the quickest we will get them will be 4 - 5 weeks, website has been updated and anyone wanting refund let me know and i will arrange that..

Really sorry - i hate running out of stock !

Darren

[karategirl]

Originally Posted by kimbosreptileworld

Thanks Sarah...

The phone number is on the website, so anyone can call.

I am sorry comunication has not been as good asd normal recently but i have just not spent nearly enough time at my desk as i normally do.

Yes the Hovabator are out of stock, i spoke with the supplier Today and they have not even left the USA yet, from experiance the quickest we will get them will be 4 - 5 weeks, website has been updated and anyone wanting refund let me know and i will arrange that..

Really sorry - i hate running out of stock !

Darren

No worries Darren... Thanks