makes me so angry

[Marcia]

I was recommended them by someone on a different forum, i don't think i'll be using them in a hurry.

[kaimarion]

You don't have 4ft heat-mats though .

[corny girl]

Originally Posted by twydell

AHHH I AM FUMING!!!!!!!!!

I recently did a £200 spending spree for my tree frogs at triple 888 thinking they wouldnt screw me over with mistakes like last time but it seems they havent changed!!!

I ordered a new exo terra for my whites, along with thermometer equipment, background, heat mats uv lighting..... not only does the glass vivarium come SMASHED AND SHATTERED IN THE DELIVERY but HALF MY ORDER ISNT THERE!!!!

youd think as a customer paying more than a tenner at their "online shop" theyd ship all their items listed, BROKEN OR NOT!!!

just makes me soo angry because i was looking forward to setting up their new home tonight.. i phoned them about the broken viv today at college, but didnt realise half the stuff didnt come until i got home!!!!!

AHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!

the sh!t will hit the fan tomorrow when i phone them :c ensor::cen sor:

anyway

how is everyone?

If you were done over by them once b4 then why on earth use them again? I for one would not use a company a second time if they had done me over the first time.

[heather08]

we buy our frozen rats from them, and so far have had `First Class Service!!!` from them

[BuzzzKilllington]

I've had mixed experiences with 888 Reptiles. With regular goods they're mostly OK, although it is very frustrating when you buy extra stuff to get your order total up only to find that the thing(s) you really needed never arrive because they weren't in stock! Other times I've had parts of an order not appear at all (with no refund listed) which I had to email them about; random refunds with no explanation when an order arrived (although I suspect this may have been related to some cork bark I ordered), and once when I ordered a hide they sent the next size up - which didn't fit in the RUB

I'm more annoyed with their frozen foods though, and in particular the mice. Several times I've ordered crawler and small mice from them; the first time the crawlers were bigger than the small so I ordered crawlers the next time. Of course the ones that arrived then were tiny, so next time I ordered all small mice, but when these arrived they were the same size as the smaller crawlers! They seem to be better with the larger rat sizes but I've still had issues with shrinking fuzzies. It's a shame because their prices are good for the amount I order and it's very convenient - I just wish they would stay consistent!

I think an online stock keeping system would help greatly, as would a 'Don't send unless everything is in stock' option when you make an order.

[Mush]

if your only in hampshire get yourself down to southern aquatics down in cadnam or one in poole, their equipment last time i went was a pretty good price!!

[Kerriebaby]

thanks for the heads up...I have just been browsing their site, and was about to hit to go pay...wont bother now!

[twydell]

Originally Posted by Mush

if your only in hampshire get yourself down to southern aquatics down in cadnam or one in poole, their equipment last time i went was a pretty good price!!

i know i was in cadnam the other day felt a fool and the cage they where selling was £73 which i bought on triple 8 for 112....

UPDATE GUYS!!!

THE REPLACEMENT EXO TERRA WHICH WAS SUPPOSED TO ARRIVE TODAY... DIDNT ARRIVE....WHAT A SUPRISE!!!

[beechtree]

I ordered from them on saturday evening and all arrived on monday so no complaints from me

[Morgan Freeman]

Well, I asked them about some of their livestock and never recieved a reply.

There's plenty of fantastic online retailers so....screw em.