petzoo

[twydell]

ive never had problems with them before and have used them a few times... and now ive had problems...paid for some live food and it hasnt come...i contacted them but they never reply... its happend on a few other occasions.

argh, thought i was onto a winner live food site there!

anyone else had probs?

[Juzza12]

I haven't used them but have heard a lot of bad things about them and a lot of people have trouble getting a reply from them. Try livefood warehouse, great quality and if you have a prob they'll replace it. I ordered 1000 crickets, about 100 were dead and there was only about 700 live. Phoned them and they said they'd send out more, i expected to get a tub and i got another 1000

[RachelGC]

livefoodsforgood.co.uk are really good for livefood - ok price wise, fast delivery - never had another dead yet and i've ordered about 3 of 4 boxes of food so far!! AND they give 30% of their proceeds to animal charities!!



I haven't used pet zoo so can't comment but thought the suggestion of an alternative place to get your food would be ok

[adamntitch]

or mantis world on ebay are brill 2 lol u always get more than said and there members on here as well

[Dragonista]

I ordered from petzoo recently and since they didn't have my 100 small locusts in stock so they sent 50 medium ones instead, leaving me short by £2 which they still haven't refunded.

It's not a lot of money I agree, but its the principal really.

[twydell]

Originally Posted by Dragonista

I ordered from petzoo recently and since they didn't have my 100 small locusts in stock so they sent 50 medium ones instead, leaving me short by £2 which they still haven't refunded.

It's not a lot of money I agree, but its the principal really.

Lol, exactly - its just principal. Since i sent them an email recently, all i heard back was a automatic "order was being processed" 7 days after the order. No apology. Ahh well, mantis world looks quite good, screw petzoo.

[freekygeeky]

just to say i ahve been using petzoo for years now, when they were a shop too...
hoenstly give them a call, or email them, they are great people,. they will refund, etc etc..
give them another email/calll etc

[CWD]

Originally Posted by freekygeeky

just to say i ahve been using petzoo for years now, when they were a shop too...
hoenstly give them a call, or email them, they are great people,. they will refund, etc etc..
give them another email/calll etc

lmao i emailed them about my dead live food and there email back to me was YOU ARE NOT ON OUR RECORDS but ill never use them again !

[macro junkie]

i ordered from petzoo for the 1st time on tusday.i ordered 2x plastic ivy some locust and a large vine.they emailed me 2 days later saying the locust where out of stock and the 1x plastic vine is also out of stock.when my order turned up i only had the large vine and 1 plastic ivy./..they still owe me for 1 plastic ivy(£5.20) so i had to contact them and im still waiting for them to get back to me..a right pain in the ass if u ask me..

[twydell]

I got them - a week later, can you believe that?

I sent them an email anyway.

I am still very disheartend at the fact it took your company a week to process my simple small order of live food, after I HAD to email YOU so you could follow up my order. I didn't even recieve a apology. its just the principal i'm annoyed at.

Order #----(Processed)
Order history. <img alt="" border="0" width="100%" height="10"> 09/11/2008 Preparing [PayPal IPN]
09/11/2008 Processing
09/17/2008 Processed