Do petzoo owe you money?if they do ! read this thread.

[macro junkie]

I emailed them yesterday saying


just to let u know a few of us have grouped together at reptile forum..where going to give you 1 more week to email us all back and pay us our money..if you dont will be contacting trading standards.you only owe me 6£ but its the principle of the matter..you owe alot of people money at the reptile forum..

Reply

Hi Scott

Thank you for letting me know. We've had some email and other issues regarding refunds in recent times, do you possibly have a full list of names and what they are owed at your forum? If you do that would be brilliant as I'd like to ensure everybody gets refunded and can't be sure I've received all refund requests via email. Can I register on your forum so I can apologise to the people involved?

I'm very sorry for the inconvenience and frustration caused.Thanks for your help

Kind regards
Craig
Pet Zoo

[macro junkie]

petzoo are going to join this forum..iv just gave them the link to this thread..

[freekygeeky]

as i sia don the last thread, neer had any issues, the day i pisted on the thread i ordered 180 pounds worth of goods, got them the next day...
you are very unlucky my friedn :P glad its getting sorted!

Gina

[Shell195]

Rowenna from Petzoo used to be a member on here, Ive never had any trouble with them.I have always bought my livefood off them and it always arrives nextday

[macro junkie]

trouble arises when they dont have a certain thing in stock but you pay for it..then you try to get the refund and they dont answer your emails.apart form that there very good..

[robglobe]

Originally Posted by macro junkie

trouble arises when they dont have a certain thing in stock but you pay for it..then you try to get the refund and they dont answer your emails.apart form that there very good..

I am in the same situation as i have been waiting for over a year for a £3.95 refund.

I will never use them again.

[macro junkie]

Originally Posted by robglobe

I am in the same situation as i have been waiting for over a year for a £3.95 refund.

I will never use them again.

i know its not much 3.95£ but its the principle..tbh i dont think il use them again..because if i ordered from them i would be worried that certain items wouldn't be in stock then i wouldn't get a refund..there customer support is none existent..

[freekygeeky]

Originally Posted by macro junkie

i know its not much 3.95£ but its the principle..tbh i dont think il use them again..because if i ordered from them i would be worried that certain items wouldn't be in stock then i wouldn't get a refund..there customer support is none existent..

i really think somthing must of gone wrong here. things do go wrong naturaly but every time somthign has happened we ring up or email them or they ring us up, and its sorted that day.. its really odd... hmph

[macro junkie]

Originally Posted by freekygeeky

i really think somthing must of gone wrong here. things do go wrong naturaly but every time somthign has happened we ring up or email them or they ring us up, and its sorted that day.. its really odd... hmph

iv been waiting 3 weeks for them to refund me i emailed them with no response.2 weeks later i threaten them with trading standards and they email me back the same day.doesn't look good on there part..wonder what there excuse is?

[taylor]

i ordered something last week but they sent the wrong item, ive emailed them and got no reply, a bayonett fitting is no use to me, ive had to go out and buy another one as i needed it asap