Exotic-Pets.co.uk - Feedback Please

[Jayne2269]

I think 15 days after ordering 5 day old chicks and them only being dispatched today having paid £7.70 postage is ridiculous!!!!!!!!

[philbaker76]

Sorry about that Jayne2269, I'm told we were one day over our estimate of 10 working days (working days exclude weekends and bank holidays).

For me to look in to it personally for you, I'll need your Order Number.

Here is an FAQ regarding delivery.
Delivery: Yesterday I paid for Next Day Delivery, so where is my order? - Exotic-Pets.co.uk

Looking at our Order Surveys - time seems to be an issue. We've recently published this page, in order to explain how the company works.
About Exotic-Pets.co.uk - how the website works

It goes in to more detail about off and on site orders. I'm open to suggestion on how we can make this clearer if you (or anyone) has any ideas?

Thanks for your feedback. Cheers, Phil

[Jayne2269]

Ok but why were they all defrosted this morning when they arrived???

[philbaker76]

They shouldn't have been Jayne, please send us an Order Enquiry via the contact form (you'll need to be logged in) ...if you haven't already.

Contacting Exotic-Pets.co.uk

...letting us know all the details of the order, packaging and any other problems.
Cheers, Phil

[Jayne2269]

Out of the 5, 1 was half frozen, they others were all defrosted which means will be wasted. Order num 17768. Have already e mailed to say they were defrosted. So 5 chicks and 7.70 postage and im only gonna be able to use like 1 chick as i cant re freeze them!!

[philbaker76]

Thanks Jayne, I'll pass this on - but for a quicker response, please use the Order Enquiry via the contact form.

Cheers, Phil

[Jayne2269]

I did that this morning

[philbaker76]

OK. You should be getting a reply soon. We've had some problems with e-mail in the past, so now all e-mail messages are stored on the database -with a unique id number.

As it's an order enquiry, your message will get prioirty over General and Sales enquiries.

Cheers, Phil

[Jayne2269]

stil no reply

[philbaker76]

Hi Jayne,

I've checked the system - your e-mail is there (Wednesday 20th August 2008 at 08:06:33); you will get a reply at some point today.

Cheers, Phil