Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Originally Posted by Art_Gecko101

I personally havent ordered anything from this website, but I am put off of ordering by the lack of information provided on the species being sold...

Thanks for the Feedback Art_Gecko101 - it is our aim to get a basic caresheet on for every animal we sell. This is why the main part of the site links to caresheets (rather than just a list).

We used to allow users to submit caresheets - but these weren't ideal, so we're not doing them ourselves OR we have a select trusted few writing some for us.

We do encourage (and expect) our customers to do their own research before commiting to buy any pet. ...but I agree - we need something for each on the site.

There is a links directory for Exotic Pet related sites and an article system if anyone wants to contribute/share any keeping/breeding tips etc.

Feel free to add your site to the directory mate (if you haven't already).
Add your website to the Exotic-Pets.co.uk Directory

Originally Posted by Torres13

I ordered two chams from there over a year ago. I got an email saying they where in stock and ready to go with an estimated dispatch of within 48 hours. The Chams never came, I sent many emails and got no replys. Then around 2-3 months later I got an email saying they where out of stock and finally got my money back. I thought it was dreadful service and considering it was £200+ I wasnt happy with the service I recieved.

Sorry to hear this Torres13 - you have good reason for not being happy. Sounds like our e-mail problem (again).

Just a re-cap, originally (couple of years ago) the volume of e-mail was overwhelming; we had trouble sorting the order enquiries from the general enquiries - leading to massive delays in replies to the mail that mattered the most (customer e-mail).

...then (few months ago) it came to light, that not all e-mail was getting through (thanks to RFUK memeber feedback).

So we've changed how it all works; e-mail messages are now stored on and replied to via the database.

Hopefully, we have it sorted.

Originally Posted by dragonbreeder

...one thing i would suggest is that when a pre order is delayed like the indonesia shipment, you notify those who have ordered - i was a tad dissapointed to have had to go on and look at the pre orders page to find out what was going on.

Hi Erik & Sadie, yeah - totally agree; Karen should be contacting Pre-Order customers regarding delays. We already can extract pre-order customer e-mail addresses from the database - so no excuse for not contacting you sooner/directly. ...I'll be speaking to Karen about this.

To my knowledge, there are currently no code errors on the site and Karen hasn't mentioned anything (yet). If you've got one for me, would you mind PMing me or posting it here?

Cheers, Phil

[dragonbreeder]

well, in the indonesia pre order, selected animals were sold out, those who ordered those animals had those in "my orders"

say the animals code in your system was OPM3, the codes would show the animal OPM3 in "my orders", but if in pre orders OPM3 was then removed from a selected animal and assigned to another, in "my orders" it would show that the second animal had been ordered and not the initial animal - those who viewed the order in "my orders" would get a shock thinking the incorrect animal was going to be sent however when i contacted karen she said that you have invoices which show the exact order as opposed to using the web based "my orders" area. For customer peace of mind it would be better to assign each individual species with an individual code as opposed to swopping and switching etc

if that makes sense?
i have a habit of rambling on lol

[philbaker76]

Yeah, makes perfect sense mate - sound like a "Karen Error" to me ;-) Would you mind PMing me your order number so I can have a look?

Cheers, Phil

[dragonbreeder]

you have 2 PM's from me

[philbaker76]

Thanks mate - looking now. Cheers, Phil

[philbaker76]

Thanks Erik.

As I assumed ~ human error. Seems Karen has manually changed the "product detail"; unaware that it would change the details in My Account.

The correct details for your order are showing our side.

However, this has highlighted another potential code error for us. Some customers have commented on the estimated delivery time changing - which we thought we'd fixed. But as the product detail changing - the on and off site time could change to; in turn - changing the estimated delivery date.

Thanks again for highlighting this, we're working on fixing it now.

Cheers, Phil

[dragonbreeder]

no worries dude, with a few minor improvements on some places, you could build a massive empire (parhaps an overexaggeration but still) so im glad to help

[philbaker76]

LOL! Thanks Erik. All feedback is welcome.

Cheers, Phil

[NikkiB]

how totally refreshing!! Someone from a shop that actually listens to the public, without making them feel uncomfortable for speaking up, you deserve to turn the site / business around, and make a good little client base!!!

Congratulations, it sounds like Karen has got a very decent brother to be proud of!

[philbaker76]

Originally Posted by NikkiB

Congratulations, it sounds like Karen has got a very decent brother to be proud of!

LOL! You've made my day. Thanks Nikki ~ I've been telling Karen that for years

Cheers, Phil