Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Originally Posted by spider_duck

You say that you keep the pages up for the info...then how come half of the pages have no info at all?

I know, bit of a issue I have with the site too. Basically, the original aim of the site was to give some basic info with each pet. Nothing too in-depth - just some general care information.

That's still the plan. ...technically it might be easier to create a list of what's for sale. Thanks for the input.

[philbaker76]

Originally Posted by adamntitch

hi why do there not take paypal now

Couple of reasons, some people have a problem with PayPal - the other reason is the PayPal fees are too high.

[Berber King]

I think you deserve respect for coming on here and making this thread,takes some guts after no doubt reading all the complaints.

[adamntitch]

Originally Posted by philbaker76

Couple of reasons, some people have a problem with PayPal - the other reason is the PayPal fees are too high.

ok thanks looks like al not be able to buy anything from that site again

[philbaker76]

Originally Posted by Berber King

I think you deserve respect for coming on here and making this thread,takes some guts after no doubt reading all the complaints.

Thanks ...tbh I'm as shocked about some of the posts as you guys are. I'd really like the members who've had problems to post the order number (or PM me with it or their name) so I can look in to it.

[philbaker76]

Originally Posted by adamntitch

ok thanks looks like al not be able to buy anything from that site again

Exotic-Pets.co.uk still has a PayPal account - give Karen a call or drop her an e-mail, she might be able to sort something out for you.

Cheers, Phil

[adamntitch]

thanks i emailed karen from the site and have had an email bk even at this time of night and being very helpfull so things are looking up for exotic-pets.co.uk and yes you can still use paypal altho 5% for the charge is added on but you cant realy moan about that thanks again phil

[Lucifus]

The only things i have to complain about is the prices on some of the animals especially spiders. £40 for a juvenile to sub adult H.Lividum is quite overpriced. Slings go for £5 and adults for £30/35. Also never heard of an aggressive M.robustum though i do suppose its a possibility but on the other hand you do get aggressive Chilies.

Were some more overpriced things in the past but i see that a lot has dropped in price so thats good. Also ive e-mailed before and never got a reply.

Lastly ive been put off in the past by a lot of people's experiences of receiving dead, wrong, ill animals with others waiting up to 3 months to actually get the animal despite being "on site".

[SiUK]

id say £35 is steep for an adult lividum, not for pet shop prices but online sellers.

[philbaker76]

Originally Posted by Lucifus

The only things i have to complain about is the prices on some of the animals especially spiders. £40 for a juvenile to sub adult H.Lividum is quite overpriced. Slings go for £5 and adults for £30/35. Also never heard of an aggressive M.robustum though i do suppose its a possibility but on the other hand you do get aggressive Chilies.

Were some more overpriced things in the past but i see that a lot has dropped in price so thats good.

Hi Lucifus, the prices are reflected on what we get them in for - as we get better deals from our suppliers - so do you (that's why the change).

Originally Posted by Lucifus

Also ive e-mailed before and never got a reply.

E-mail can be a bit tricky, we've had issues with e-mail in the past - sure most people know that they can "go missing" or blocked by spam filters etc; all received e-mail are answered.

Unless it's for Viagra or Penis Enlargement.

Originally Posted by Lucifus

Lastly ive been put off in the past by a lot of people's experiences of receiving dead, wrong, ill animals with others waiting up to 3 months to actually get the animal despite being "on site".

Yeah, these are news to me too - and I'm a firm believer that there isn't smoke without fire - so if I can get an order number or a name of the customer. I'll look in to it. We have records of EVERY sale since the site launched in September 2005.

And "if" there has been a genuine problem, I'm sure you guys will agree that it's only fair we can put our side of the story over - before being judged.

I can't do anything about hear-say - but I can with an order number.

So, please - if anyone has had a genuine problem with live stock, that they feel wasn't resolved. Post your order number.

I won't make your personal details public - just want to discuss the order in question.

Cheers, Phil