Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Originally Posted by Josh-sama

If you ever need a hand on the design/web side of things, gimme a shout.
I do some freelance work now and then.

Will do Josh - Thanks.

Originally Posted by oxo

Nice to see a thread here about this shop...

Thanks oxo

Originally Posted by marcgroovyge

I've been put off from ordering on the site as even the most common reptiles are out of stock and I have seen quite a few WC's which sorta puts me off too

Site looks nice though

Cheers marcgroovyge, Karen updates stock levels weekly. WC isn't ideal, we advertise CB when it's available to us. We make a point of highlighting the status - so our customers know exactly what they're getting.

About the origins of your exotic pet
About Exotic-Pets.co.uk - how the website works

Thanks for the feedback.

Originally Posted by messengermatt

I also have been put off with the online shop, they never have in stock what i want and its all WC from what i can see which isnt so good - i am all for CB.

Needs to have caresheets, they all say you are working on them and some have been like that for 6 months or more.

And i dont know about anyone else but asking people to pay for a membership so they can get their animals cheaper is a bit odd...

I agree mate - and caresheets are an on going thing - Karen does them as and when she gets chance. We used to allow members to submit caresheets in return for Pet Points (store credit) but, it soon became clear that not all the information supplied was 100% correct.

The UK+ Membership was originally designed for our regular/specialist customers ~ we discount items/stock for UK+ Members where we can (plus have some new benefits we're working on).

In addition, the membership fund also gives us additional capital to source more stock etc. ...again, any discounts passed on to our UK+ members.

[marcgroovyge]

You cant choose if you are getting a male or female (last one I promise)

[philbaker76]

Originally Posted by marcgroovyge

You cant choose if you are getting a male or female (last one I promise)

Hi mate, you can select gender - if we know the sex of the animal (i.e. if our suppliers state it OR it's on site and sexable).

For example...
African Rock Python - Python sebae

Some customers request specific sex animals on their order notes at the checkout stage.

Cheers, Phil

[Turtle Jo]

I ordered an animal - communications were good, animal arrived when it should have, extremely well packaged and the animal is very active and healthy. So thumbs up there...

I just find the email system a bit frustrating- I'm never confident as to whether my mails are getting through or not!

I log in as a member but can never see any of the emails sent or received

[philbaker76]

Thanks Jo. Your feedback is much appreciated.

You should be able to see any e-mail messages in My Account > My Messages ...remember, you can only view them in My Account IF you were logged in when you sent them.

All e-mail is replied to ~ although Karen does get a back-log from time to time.

You should get the e-mail message stored in My Account (if logged in when sent) AND an actual e-mail when Karen has replied (like a PM system).

Any ideas on how we could better it?

Cheers, Phil

[blood and guts]

Originally Posted by philbaker76

Hi mate, you can select gender - if we know the sex of the animal (i.e. if our suppliers state it OR it's on site and sexable).

For example...
African Rock Python - Python sebae

Some customers request specific sex animals on their order notes at the checkout stage.

Cheers, Phil

A good example and one of the reasons despite being tempted ive avoided using. What if you miss sex the snake and my male is now female and as a result will grow a little larger?

[Turtle Jo]

Originally Posted by blood and guts

A good example and one of the reasons despite being tempted ive avoided using. What if you miss sex the snake and my male is now female and as a result will grow a little larger?

I've had a mis-sexed animal, and a prompt return/exchange was organised.

This is assuming you are able to sex the animal yourself, once it arrived with you.

[philbaker76]

Originally Posted by blood and guts

A good example and one of the reasons despite being tempted ive avoided using. What if you miss sex the snake and my male is now female and as a result will grow a little larger?

Hi, as Jo says - if we (or our supplier) has mis-sexed an animal; let us know and we'll sort it out.

Cheers, Phil

[swaine]

hi phil,
im intrested as are others in a possible import of some reticulated pythons, looked thru your website looks good, and seeing as other importers are too arrogant or rude to reply to the most basic emails, could be business your way,
firstly,
1)HOW MANY RETICS WOULD NEED TO BE ORDERED( EITHER COST WISE OR COUNT WISE) FOR AN ORDER , lots of people are intrested but wont pay for animals before they arrive, so i may have to cover cost myself , any info on that via pm please

2) WHAT SIZE ANIMALS COULD BE ORDERED, JUVIES, SUB ADULTS, ADULTS?

3)AFTER ORDER WAS PLACED HOW LONG BEFORE ANIMALS ARRIVE,

4)IM NOT LOOKING TO IMPORT ANY DWARF RETICS, maybe something a little different, ambon, beru, flores, bicol, lombok retics, but also seram, sumatran, and anything else you can aquire retic wise,

Kind regards stew

[Steve]

Hi Phil, I sent a couple of emails a few months back regarding BCC localities, I was genuinly interested in buying several. I received 1 email saying you (exotic-pets) would 'look into it' and that was it. It would have been an expenisve purchase so you can understand how surprised I was to not hear back from you.