Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Hi Stew, Retics are one of the snakes Karen only brings in on request ~ sometimes she orders a few extra in. I think she has some due this month.

I'll get some info over to you ~ but it might be worth giving Karen a call mate (or PM me your number and I'll get Karen to give you a bell). But, in the mean time I'll get the answers to your questions and let you know.

Cheers, Phil

[philbaker76]

Originally Posted by Steve

Hi Phil, I sent a couple of emails a few months back regarding BCC localities, I was genuinly interested in buying several. I received 1 email saying you (exotic-pets) would 'look into it' and that was it. It would have been an expenisve purchase so you can understand how surprised I was to not hear back from you.

Hi Steve, do you have an e-mail reference? I'll chase that up for you
(or PM me you name or e-mail mate).

Cheers, Phil

[blood and guts]

Originally Posted by Turtle Jo

I've had a mis-sexed animal, and a prompt return/exchange was organised.

This is assuming you are able to sex the animal yourself, once it arrived with you.

Thats my problem though, poor animal has now been shipped about way to much. These sorts of snake really are a collect type thing, it aint the same as buying a anole or leo..

[Renfield]

I have an order with you at present, my first.
I was given a delivery date of next Friday by midday as it was not in stock when i phoned to enquire, as all I've received from exotic pets was a confirmation of order with no delivery date.
Perhaps better communication with your customers will help, also it would have been useful to know about being able to request sexed animals when placing an order.
So I will keep you posted Phil.

[joeyboy]

Originally Posted by Renfield

I have an order with you at present, my first.
I was given a delivery date of next Friday by midday as it was not in stock when i phoned to enquire, as all I've received from exotic pets was a confirmation of order with no delivery date.
Perhaps better communication with your customers will help, also it would have been useful to know about being able to request sexed animals when placing an order.
So I will keep you posted Phil.

Some animals have a drop down box for it, I'd guess if there isn't one they can't sex them.

[philbaker76]

Originally Posted by blood and guts

Thats my problem though, poor animal has now been shipped about way to much. These sorts of snake really are a collect type thing, it aint the same as buying a anole or leo..

I see your point mate. The animal's welfare is of uppermost importance. We do allow collection - we just ask you make an appointment first.

Originally Posted by Renfield

I have an order with you at present, my first.
I was given a delivery date of next Friday by midday as it was not in stock when i phoned to enquire, as all I've received from exotic pets was a confirmation of order with no delivery date.
Perhaps better communication with your customers will help, also it would have been useful to know about being able to request sexed animals when placing an order.
So I will keep you posted Phil.

Hi Renfield. Yeah - please do keep me posted. If you post or PM me your order number - I'll find out why it hasn't got a estimated delivery date for you.

We try and utilise the website to help keep you updated on orders; it should automatically e-mail confirmations and order updates (when Karen updates the order status).

As joeyboy says...

Originally Posted by joeyboy

Some animals have a drop down box for it, I'd guess if there isn't one they can't sex them.

But if you request a certain sex (in the order notes at checkout) Karen will do her best (as you know, some maybe too young or very difficult to sex).

Anything you feel could be improved; please let me know mate.

Cheers, Phil

[swaine]

currently dealing with both karen and phil of exotics pets to do with a possible import of some reticulated python, i have found they have excellent communication both via phone and via pm and email, also karen has possibly found me some rarer locality reticulated pythons which she is working on pricing up for me, all round excellent so far, lets hope if we can get the animals in there of excellent quality too, well done so far guys i have contacted more well known people and they didnt even have the deciency to reply to emails, so i know where my money will be going if the animals arrive a1
thanks stew

[takeoffyourcolours]

I'd like to give new feedback, i've recently discovered the tokay i brought from you has a kink in its back..tut tut..not very good..
barely eats too..which has led to him being very ill, god knows how much the vets bill is going to cost,
i dont think ill be buying anymore from the site.
sorry, but i have to be honest.

[Cranwelli]

Originally Posted by takeoffyourcolours

I'd like to give new feedback, i've recently discovered the tokay i brought from you has a kink in its back..tut tut..not very good..
barely eats too..which has led to him being very ill, god knows how much the vets bill is going to cost,
i dont think ill be buying anymore from the site.
sorry, but i have to be honest.

I don't know if they still are but last time I checked they were wild-caught? Wild-caught animals will usually have some problems.

[chondro13]

Originally Posted by takeoffyourcolours

I'd like to give new feedback, i've recently discovered the tokay i brought from you has a kink in its back..tut tut..not very good..
barely eats too..which has led to him being very ill, god knows how much the vets bill is going to cost,
i dont think ill be buying anymore from the site.
sorry, but i have to be honest.

How long have you had it? If youve only just noticed it yourself it was probably unknown to the sellers too and not their fault... Most tokays are wild caught and wouldnt spend much time at the sellers premises to check for feeding etc... these are the risks you take with WC animals im not too sure you can blame this on exotic pets to be fair...