Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Originally Posted by swaine

currently dealing with both karen and phil of exotics pets to do with a possible import of some reticulated python, i have found they have excellent communication both via phone and via pm and email, also karen has possibly found me some rarer locality reticulated pythons which she is working on pricing up for me, all round excellent so far, lets hope if we can get the animals in there of excellent quality too, well done so far guys i have contacted more well known people and they didnt even have the deciency to reply to emails, so i know where my money will be going if the animals arrive a1
thanks stew

Thanks for the post Stew. Hope Karen can source what you're looking for. Cheers, Phil

Originally Posted by takeoffyourcolours

I'd like to give new feedback, i've recently discovered the tokay i brought from you has a kink in its back..tut tut..not very good..
barely eats too..which has led to him being very ill, god knows how much the vets bill is going to cost,
i dont think ill be buying anymore from the site.
sorry, but i have to be honest.

Oh dear. What's your Order Number? ...is Karen aware of the problems?

Originally Posted by chondro13

How long have you had it? If youve only just noticed it yourself it was probably unknown to the sellers too and not their fault... Most tokays are wild caught and wouldnt spend much time at the sellers premises to check for feeding etc... these are the risks you take with WC animals im not too sure you can blame this on exotic pets to be fair...

Thanks for the post chondro this is very true; not sure where this actual Gecko is from without the order number. But either way, I'm sure Karen will be able to sort something out.

takeoffyourcolours ~ please contact her ASAP.

Cheers, Phil

[Renfield]

Originally Posted by philbaker76

I see your point mate. The animal's welfare is of uppermost importance. We do allow collection - we just ask you make an appointment first.



Hi Renfield. Yeah - please do keep me posted. If you post or PM me your order number - I'll find out why it hasn't got a estimated delivery date for you.

We try and utilise the website to help keep you updated on orders; it should automatically e-mail confirmations and order updates (when Karen updates the order status).

As joeyboy says...



But if you request a certain sex (in the order notes at checkout) Karen will do her best (as you know, some maybe too young or very difficult to sex).

Anything you feel could be improved; please let me know mate.

Cheers, Phil

Hi Phil,

A bit of feedback on the order for you.

The Red Sided Garter Snake that was ordered has turned out to be anything but red, it is either a Plains or a Ribbon snake.

Here's a photo taken today, can you or Karen please elaborate on the mix up ?

[tomswel1]

Three days ago i inquired about blue neon lizards which i'm after, my problem is the delivery date,firstly why might it take 5-10 days when most ship next day courier and if they are wild caught and shipped straight away when they reach exotics there may be health/stress issues. If i'm having live animals delivered i need an exact date so i know i can be there or arrange a date to a day off work
The other issue is Karen informed me if i pay £14.95 membership i can then pre-order them at £8 cheaper than when they will have them in stock and can they be sure of that?
Also on the order option of which sex how do you order say 1 male & 2 females? it doesn't give you that option.
All this is rather off putting

[philbaker76]

Originally Posted by Renfield

Hi Phil,

A bit of feedback on the order for you.

The Red Sided Garter Snake that was ordered has turned out to be anything but red, it is either a Plains or a Ribbon snake.

Here's a photo taken today, can you or Karen please elaborate on the mix up ?

image

Hi Renfield ~ could you send me or post your order number please mate? ...I'll chase Karen up on it.

Originally Posted by tomswel1

Three days ago i inquired about blue neon lizards which i'm after, my problem is the delivery date,firstly why might it take 5-10 days when most ship next day courier and if they are wild caught and shipped straight away when they reach exotics there may be health/stress issues.

Not all animals are on site ~ this is why dates vary.
About Exotic-Pets.co.uk - how the website works

WC - doesn't mean they were caught yesterday ...Karen overlooks all the stock before she sends it out.
The people behind Exotic-Pets.co.uk

Originally Posted by tomswel1

If i'm having live animals delivered i need an exact date so i know i can be there or arrange a date to a day off work

You can arrange an exact date for delivery. You just need to contact Karen and/or write something in the order notes ~ or ask Karen to give you a call before she processes the order to arrange.

Originally Posted by tomswel1

The other issue is Karen informed me if i pay £14.95 membership i can then pre-order them at £8 cheaper than when they will have them in stock and can they be sure of that?

Pre-Orders are a benefit for our UK+ Memebers. They get discounts and things like access to pre-order. Membership Levels of Exotic-Pets.co.uk

Originally Posted by tomswel1

Also on the order option of which sex how do you order say 1 male & 2 females? it doesn't give you that option.
All this is rather off putting

If the animal in question is available to "us" as sexed, the site will allow you to select the sex.

Hope this helps.
Cheers, Phil

[BexyBabes]

any word on the retics yet?? was looking for a few wc was told some would be in mid october??????

[Katie_Scarlett]

I have bought from you on several occassions (Not recently though, attempting to save some money )

Only had one slight issue regarding a delivery not being received when expected, I emailed you and within a few hours I had a phonecall from a lady (I'm guessing that would be Karen) to say that your supplier had sent two female instead of a male and a female, and did I want to wait for the male to come in or would I be happy with the females.

I think an email/phonecall regarding the issue would have been good rather than me having to chase it up.

Though I was very pleased with the quickness once I had contacted you

[tomswel1]

Originally Posted by philbaker76

Hi Renfield ~ could you send me or post your order number please mate? ...I'll chase Karen up on it.



Not all animals are on site ~ this is why dates vary.
About Exotic-Pets.co.uk - how the website works

WC - doesn't mean they were caught yesterday ...Karen overlooks all the stock before she sends it out.
The people behind Exotic-Pets.co.uk



You can arrange an exact date for delivery. You just need to contact Karen and/or write something in the order notes ~ or ask Karen to give you a call before she processes the order to arrange.



Pre-Orders are a benefit for our UK+ Memebers. They get discounts and things like access to pre-order. Membership Levels of Exotic-Pets.co.uk



If the animal in question is available to "us" as sexed, the site will allow you to select the sex.

Hope this helps.
Cheers, Phil

yes aware of what wc means,i didnt mean they were actually caught yesterday and i'm sure you wouldn't ship anything that didn't look right ,as others have found estimated dates really dont always work to well. would it not be better to forget pre-orders (what if they arrive ill or worse or delays etc) and just allow orders for the livestock you have.I'm always dubious of pre-orders as they often become no orders or long delays,not refering to yourselves in particular but would have thought with livestock there's more that can go wrong
Glad you can arrange a date for delivery but this could be clearer on the website

[Renfield]

Originally Posted by philbaker76

Hi Renfield ~ could you send me or post your order number please mate? ...I'll chase Karen up on it.

Hope this helps.
Cheers, Phil

I have PM'd you the order number over.

[adamntitch]

with preorders it does say that you have to understand there at the importers times dates as in it depends when there sent and does also tell you if in doult dont order av got stuff ordered on pre order and no it may be arriving this week or next but karen does get bk to you asap if you send a message on the site and does email you with updates when they are being sent i feel the customer service has gone right up and always get an answer infact i know its after hours and karen has just emailed me an hour ago to answer a question i had not many sites will reply after hours

[philbaker76]

Originally Posted by BexyBabes

any word on the retics yet?? was looking for a few wc was told some would be in mid october??????

Hi there, yes ~ but there weren't as many delivered as expected.

Originally Posted by Katie_Scarlett

I have bought from you on several occassions (Not recently though, attempting to save some money )

Only had one slight issue regarding a delivery not being received when expected, I emailed you and within a few hours I had a phonecall from a lady (I'm guessing that would be Karen) to say that your supplier had sent two female instead of a male and a female, and did I want to wait for the male to come in or would I be happy with the females.

I think an email/phonecall regarding the issue would have been good rather than me having to chase it up.

Though I was very pleased with the quickness once I had contacted you

Yes. I do find Karen is more re-active than pro-active. I'll pass on your comments.

Originally Posted by tomswel1

yes aware of what wc means,i didnt mean they were actually caught yesterday and i'm sure you wouldn't ship anything that didn't look right ,as others have found estimated dates really dont always work to well. would it not be better to forget pre-orders (what if they arrive ill or worse or delays etc) and just allow orders for the livestock you have.I'm always dubious of pre-orders as they often become no orders or long delays,not refering to yourselves in particular but would have thought with livestock there's more that can go wrong
Glad you can arrange a date for delivery but this could be clearer on the website

I agree pre-order aren't for everyone ~ and by nature are prone delays and mix-ups.

I'll look at making the "arrange a delivery date" clearer. Thanks for the feedback. Cheers, Phil

Originally Posted by Renfield

I have PM'd you the order number over.

Thank you. Karen will call you tomorrow

Originally Posted by adamntitch

with preorders it does say that you have to understand there at the importers times dates as in it depends when there sent and does also tell you if in doult dont order av got stuff ordered on pre order and no it may be arriving this week or next but karen does get bk to you asap if you send a message on the site and does email you with updates when they are being sent i feel the customer service has gone right up and always get an answer infact i know its after hours and karen has just emailed me an hour ago to answer a question i had not many sites will reply after hours

Thanks adamnntitch ~ Karen has to spend a lot of her evenings maintaining the site and replying to e-mail ...as her days are getting increasingly busy with orders.

Thanks for the feedback. Cheers, Phil