Exotic-Pets.co.uk - Feedback Please

[Dan Bristow]

i have had 2 orders/deliverys from exotic-pets. both were excellent to be honest!they did take a bit of time to be delivered but on my order i stated to call me before they were sent and as requested i got a call both times. one order contained a albino horned frog,an ornate horned frog and royal python. all three ate that night and were in great condition. the second order contained a fantasy horned frog and an ornate horned frog and again both ate that night. delivery packaging was excellent and animals not warm but not cold so perfect temp for travelling. i would use them again,in fact i think i may need another fantasy frog soon!!!

[philbaker76]

Thanks for the feedback Dan!

[karma]

I have never used the site but i have heard alot of bad stories,According to the link you posted there is something i am interested in so i think i may just be placing a small order for now and see how things go before maybe taking a bigger plunge.

(he says while going to the site for a better look)

[philbaker76]

Originally Posted by karma

I have never used the site but i have heard alot of bad stories,According to the link you posted there is something i am interested in so i think i may just be placing a small order for now and see how things go before maybe taking a bigger plunge.

(he says while going to the site for a better look)

Thanks Karma - hope you get what you're looking for and if you do order, please post some feedback for the RFUK members.

I think that's the problem - a lot of people have heard bad things. ...but I've heard of the tooth fairy, not met her yet though

Just want to point out - if anyone posts their order number - it can only be traced to you by Karen or myself. Your personal details are secure and will be kept private.

[stuartdouglas]

I ordered some FBT's off your site, and was given the choice of male or female. I ordered a selection of each for breeding, yet when they arrived they were juveniles, labelled up as "possibly male" and "possibly female". Every single one turned out to be male. However, I did order a Rhacophorus (as they were then) denysii and that turned up qiuckly and in good health. I would suggest that unless you can guarantee the sex of an animal then don't advertised them as sexed

[philbaker76]

Originally Posted by stuartdouglas

I ordered some FBT's off your site, and was given the choice of male or female. I ordered a selection of each for breeding, yet when they arrived they were juveniles, labelled up as "possibly male" and "possibly female". Every single one turned out to be male. However, I did order a Rhacophorus (as they were then) denysii and that turned up qiuckly and in good health. I would suggest that unless you can guarantee the sex of an animal then don't advertised them as sexed

Thanks for the feedback. We only advertised what we've been offered.

I'm sure Karen would be happy to sort something out with you if you wanted a female.

[Mujician]

Having looked at the site - I often get disheartened by the fact a lot of animals i would potentially buy are out of stock. I think the lay-out of the site is a bit over complicated. Wharf-reptiles site is nivceand basic - name (and age) of animal next to price. As an online retailer, i understand you have to be slightly different to make sales, but a bit of a simpler layout and also please don't advertise things not available. Also, if you have the animals in stock it would be easy to take a photo too - there have been many animals that have grabbed my attention, but I want to see a picture of it too. Maybe have a section for ordering animals, or animals that will be available soon. And, again, I have been put off even looking at the site due to recent reports of animals arriving to the purchaser in ill-health. Ben

[philbaker76]

Originally Posted by Mujician

Having looked at the site - I often get disheartened by the fact a lot of animals i would potentially buy are out of stock. I think the lay-out of the site is a bit over complicated. Wharf-reptiles site is nivceand basic - name (and age) of animal next to price. As an online retailer, i understand you have to be slightly different to make sales, but a bit of a simpler layout and also please don't advertise things not available. Also, if you have the animals in stock it would be easy to take a photo too - there have been many animals that have grabbed my attention, but I want to see a picture of it too. Maybe have a section for ordering animals, or animals that will be available soon. And, again, I have been put off even looking at the site due to recent reports of animals arriving to the purchaser in ill-health. Ben

Thanks Ben. We're looking at the out of stock thing as we speak (thanks to the RFUK feedback).

Yeah, Karen has been a bit slack with the photo taking ...content and imagery has been an issue of mine from day one. It's a small busy little business, but growing really fast - things like photos come last (to my personal annoyance).

There is a pre-orders page.
Amphibian, Reptile and Invert Pre-Orders

It's new for 2008 and some pre-order have been delayed (out of our control).

If you know someone who has had something from us - in ill-health, and it wasn't dealt with. Ask them for the order number mate.

I've only had one PM so far, but it's not a complaint. Again. Thanks for posting. Cheers, Phil

[cervantes]

I think the site is too big and you try to do too much. If it's a small business then personality and intimacy are very important.

Know your stock and know your customer.

I've considered ordering from the site in the past, and signed up as a member for the discount, but too much out of stock, unfinished care sheets, and WC animals put me off.

Karen runs an online shop, so she needs good contacts and breeders to work with.

If you want to know how to do it well go to Triple 8 Reptiles Online Shop

Never heard a bad word about it.

[matty]

Tbh, I think this thread proves that there's hardly any animals that arrive in bad condition for exotic-pets. Yeh, okay, maybe they have sent out an animal that's died in transit, or shortly after arrival a few times, but when dealing with animals that's bound to happen from time to time, especially if the business is quite large, or busy.

I just personally think that the fact that there's hardly any people posting in this thread with their own personal bad experiences of the shop, it's mainly "well I read.." or "apparently.." proves that it's not so bad afterall.

I dunno what I'm trying to say tbh lol, so I shall stop rambling now.

But yeh, seems as though you've got a good business going Phil mate; keep up the good work.

Also I think you do deserve a lot of respect for coming on here with so many people flaming you & jumping on the band wagon, it's pretty admirable that you're trying to improve your business & website.

So yeh, thanks, because at the end of the day it's us (the customers) it's benefitting essentially by you improving your business.