Exotic-Pets.co.uk - Feedback Please

[joeyboy]

their site does have this statement, this page covers their views on it..

About the origins of your exotic pet

[tom c]

hi my girlfriend bought 2 chameleons from you and they was both in bad health and died within a short time of having them. karen was told about it and said we could have a refund of £70 but we never recieved it which was dissapointing.

we kept trying to contact karen but she never replied to the emails or phone calls.
i think its really dissapointing and needs to be sorted out.
we are still wanting our money back.

[TheMetaphysicalNinja]

Originally Posted by tom c

hi my girlfriend bought 2 chameleons from you and they was both in bad health and died within a short time of having them. karen was told about it and said we could have a refund of £70 but we never recieved it which was dissapointing.

we kept trying to contact karen but she never replied to the emails or phone calls.
i think its really dissapointing and needs to be sorted out.
we are still wanting our money back.

he'll ask you for your order code dude

[philbaker76]

Happy New Year - hope you all had a good Christmas. Wow - this thread has been busy! Thanks Adamntich and Joeyboy for your replies; much appreciated.

Originally Posted by Bearnandos

Hi,
I am having problems contacting exotic-pets to cancel my recent order #29987
Received a email on Monday after I emailed asking them the status of their stocks and was informed that most of what I ordered was no longer available as website had not been updated when I had paid for my lizards.
Did not mind as that is understandable during this period - but when I tried to email back to cancel my order - was informed that all emails were stored and replied via their database....huh???
So been trying to phone ... told to phone again after 4pm....then after 4pm told that due to weather - no calls would be taken??
As my order is for over £300 would like to know that I will be getting a refund soon as I have ordered from another website.
Thanks for any help
Legs

Sorry Legs, we have been busy with Xmas and the weather - PM me your number and I ask Karen to give you a call to sort out your refund (if it's still not sorted).

Originally Posted by mattsdragons

i feel you could do more cb stuff as you do alot ot wc

Agreed, we support captive breeding projects ...and supply CB stock when it's available to us.

About the origins of your exotic pet
About Exotic-Pets.co.uk - how the website works

Originally Posted by tom c

hi my girlfriend bought 2 chameleons from you and they was both in bad health and died within a short time of having them. karen was told about it and said we could have a refund of £70 but we never recieved it which was dissapointing.

we kept trying to contact karen but she never replied to the emails or phone calls.
i think its really dissapointing and needs to be sorted out.
we are still wanting our money back.

Hi Tom, just replied to your PM - I need some details as TheMetaphysicalNinja said...

Originally Posted by TheMetaphysicalNinja

he'll ask you for your order code dude

The weather is causing delays. I'm sure you guys understand that we won't risk sending out any livestock etc. Karen posted new item...

Bad weather will cause major delays - Exotic-Pets.co.uk

Cheers, Phil

[BigWorm]

i placed an order for my brothers xmas present
i orderd a male gecko. i emailed karen she got back to my straight away
and told me the suppliers had a mix up and they had orderd me a female so i though feck it take the female karen offerd me.. waited days for a answer to why it had not arrived she then told me she had the male so i said give me the male then that was 2 weeks before xmas. karen emailed me shortly after xmas stating weathers was bad and such(understandable) ive been emailing karen all week with not one word of a reply i understand u guys maybe busy and have backlogs but hey u run a buisness theres nothing like good costumer service(seems to be lacking here) here is my order number Order 29545 maybe u could shed some light on whats going on as karen just doesnt seem intrested!! i have been waiting since 11th of dec

[adamntitch]

Originally Posted by BigWorm

i placed an order for my brothers xmas present
i orderd a male gecko. i emailed karen she got back to my straight away
and told me the suppliers had a mix up and they had orderd me a female so i though feck it take the female karen offerd me.. waited days for a answer to why it had not arrived she then told me she had the male so i said give me the male then that was 2 weeks before xmas. karen emailed me shortly after xmas stating weathers was bad and such(understandable) ive been emailing karen all week with not one word of a reply i understand u guys maybe busy and have backlogs but hey u run a buisness theres nothing like good costumer service(seems to be lacking here) here is my order number Order 29545 maybe u could shed some light on whats going on as karen just doesnt seem intrested!! i have been waiting since 11th of dec

can i ask what type of gecko

[Mirf]

Originally Posted by adamntitch

can i ask what type of gecko

Why does that matter??

[BigWorm]

tokay gecko
shouldnt matter what i orderd really they should no what they have and what they have avalible to them
considering canceling my order anyway as it seem its just been a huge waste of time..

[adamntitch]

it matters because i ordered a male tokay about the same time she said she only had females in and would order a male in then she said they had sent a female instead of a male and she would have to order a male again so it matters cause my story is the same as the one above and thats why i wanted to know what species they ordered

[BigWorm]

i see ok then well we have astablished we both have the same problem
my bat were the Hell are they.. probly got some little asian dude kickin about the jungle for them just now coz thats what it feels like..