Exotic-Pets.co.uk - Feedback Please

[philbaker76]

Hi guys,

My name is Phil, I'm Karen (Exotic-Pets.co.uk) older brother. A friend and I are the web design/developers for the site.

I've noticed that Exotic-Pets.co.uk doesn't have a very good reputation on the forum. I'd like to hear about some of your personal experiences.

If there has been a problem; I'd like to know exactly what happened and the order number so I can look into it. Even if you don't want to post, please PM me.

If you've had a good experience; I'd like to hear about that too ;-)

I know everyone on the forum is passionate about exotics - but would like to keep this a civil and frank discussion, with respect to the forum and forum rules.

Fire away

Cheers, Phil

[weelad]

i got two baby checkered garters from "you?"/them they came fine delivery takes abit too long but it did state how long it would take everything was good with me ..and their both evil lil s***s lol and really fast

[SiUK]

I looked at the site before and saw alot of what was on there is out of stock, and you can put in an email address, to get an email when its back in stock, this was a couple of years ago and didnt get an email, so I can gather they never came back in stock but this was a common species of mantis.

[philbaker76]

Thanks Weelad - hope they're not too Evil ...turn-around time has been an issue that we are aware of! ...again - thanks for the comment, glad the first one was a good one

[sparkle]

many of us have waited 2 to 3 months for our money back..

nice little earner for interest in the bank for whoever has the cash for that amount of time...

I agree with the other poster... advertise what IS available and stop letting people buy whats not then have shocking aftersales..

How would you feel if you ordered a holiday got to the airport and were told there were no seats.. but they would be some soon.. and there had been some in the past

its a dreadful way to conduct business...


If i were to give you advice..

id have a meeting with karen explain the way she does business regarding sales etc is awful and after sales even worse..

Change the website to reflect genuine availability .. make sure the animal care is paramount..

be 100% that everything were feeding back is discussed at a meeeting..

we are potential customers...

we know what we need and respect in a reptile sales site..

and at the moment exotic pets is not it unfortunately

[philbaker76]

Originally Posted by SiUK

I looked at the site before and saw alot of what was on there is out of stock, and you can put in an email address, to get an email when its back in stock, this was a couple of years ago and didnt get an email, so I can gather they never came back in stock but this was a common species of mantis.

Yeah, it was code error SiUK - my fault actually; we've changed it slightly now so you can manage a list of notifications in My Account.

The old system - should have sent one email to everyone then cleared the list - the new system keeps you on the list until you remove yourself.

[tombraider]

Only used once. Received a dwarf bullfrog which arrived in less than a week. frog arrived all healthy and happy enough..... only problem was i ordered the giant bull frog not the dwarf one, luckily it was love at first sight

[philbaker76]

Originally Posted by sparkle

many of us have waited 2 to 3 months for our money back..

Yeah, I've read that on another post - would like to find out why, I can't see any reason for it? As you can appreciate the circumstances for each order is differnent - this is why I could do with order details so I can look in to it.

Originally Posted by sparkle

I agree with the other poster... advertise what IS available and stop letting people buy whats not then have shocking aftersales..

Thanks, I'll take that on board and discuss with Karen when I see her.

Originally Posted by sparkle

If i were to give you advice..

id have a meeting with karen explain the way she does business regarding sales etc is awful and after sales even worse..

Change the website to reflect genuine availability .. make sure the animal care is paramount..

be 100% that everything were feeding back is discussed at a meeeting..

we are potential customers...

we know what we need and respect in a reptile sales site..

and at the moment exotic pets is not it unfortunately

Thank you

[philbaker76]

Originally Posted by tombraider

Only used once. Received a dwarf bullfrog which arrived in less than a week. frog arrived all healthy and happy enough..... only problem was i ordered the giant bull frog not the dwarf one, luckily it was love at first sight

Thanks, did you let Karen know it was the wrong frog? Hope he/she is doing well.

[SiUK]

this is what I put in the other thread.

thats one of the main things thats off putting when you first come across the site IMO I think it would work better if you had a list of whats available then and there, because I clicked through for ages seeing things I liked the look of but none was in stock and its a bit frustrating trying to see what is in stock and whats not.

I think its a good thing what your doing here mate, because people are quick to criticise not just your site but all the time for various things, and now they actually have a chance to voice concerns to someone thats prepared to listen with the potential to change things.