888reptiles... severly P****D off..

[Nerys]

so, last week i order from them.. last wednesday night/ thursday morning

not my normal people, but they were showing giant mealworms as available, and at a good price.. so i ordered enough bits and bobs to make up the £40 to get free delivery..

so i wait..

what do i get today?

this.

Your order has now been sent for processing.
Item NameQuantityPriceTotal
MEALWORMS Giant 1kg Bulk O/S 1£0.00£0.00
HOPPERS (LOCUSTS) 4th Large Size (Bulk 50) 1£7.74£7.74
BLACK CRICKETS Standard Size (Bulk 250) 1£4.74£4.74
Feeding Solutions CALYPSO Cricket Dust 120g 1£2.75£2.75
Subtotal£15.23Shipping is Standard Delivery (Free Over £39.95)
Shipping£0.00Payment method is 'Credit / Debit Card'Currency is British Pound
Total£15.23



so where are my chuffing mealworms guys???

i know you are open saturdays and sundays, so why has it taken you so long to put my order in, and WHERE ARE THE MEALWORMS THAT YOU DID NOT SAY WERE OUT OF STOCK WHEN I ORDERED..

:de vil:

i now have no mealies for the gliders, meerkats, skunks and geckos..

i am not a happy bunny

i would NOT have ordered from them had i have known they did not have any chuffing mealies to begin with.

and yes, i have emailed them..

so.. anyone know who currently HAS got giant mealies available??

N

[*H*]

Ricks is showing up with giant mealies in stock.....


http://www.rickslivefood.co.uk/shop/...-morios-2.html

[Nerys]

ta

have ordered a couple of kilos.. that should keep them happy.. just the next few days they will be unhappy poor things! best go defrost some prawns.. god knows why, but the meerkats love them.. the skunks will have chickens and the gliders the normal mix just without mealies.. ho hum..


N

[Nerys]

found my order confirmation from them.. so thought i would post this too

Thu, 07 Aug 2008 03:54:26 -0000

Triple 8 Reptiles

Thank you for your order. You will receive another email once it has been despatched.
Item NameQuantityPriceTotal
MEALWORMS Giant 1kg Bulk 1£24.94£24.94
HOPPERS (LOCUSTS) 4th Large Size (Bulk 50) 1£7.74£7.74
BLACK CRICKETS Standard Size (Bulk 250) 1£4.74£4.74
Feeding Solutions CALYPSO Cricket Dust 120g 1£2.75£2.75
Subtotal£40.17
Shipping is Standard Delivery (Free Over £39.95)
Shipping£0.00Payment method is 'Credit / Debit Card'Currency is British Pound
Total£40.17

so you can see, when i ordered on thursday morning at 3am, they were NOT showing as out of stock..

so, no reason why they should not have sent them out during the day on thursday, as they should have if they were any good at customer service.

I've had NO emails from them inbetween times to say they were out of mealworms, and no reason to ecpect anything other than my complete order

888Reptiles. you are unprofessional and discourteous, not to mention deceitful. you took my money, yet you left me with nothing. no explanation, no apology, no nothing

i do not find this acceptable, and as i said to you in my email, i will be leaving feedback about this where i can.

Thanks.. NOT

Nerys

[mark elliott]

glad i saw this as i was gonna order from them

[Nerys]

well if you do, i would give them a call first and make sure that

a) they have what you want in stock
b) when they are going to bother to send it out

!

N

[adamntitch]

not good they dont take paypal ether thats a pain

if your ever stuck again i use

Livefood UK Crickets Locusts Mealworms Reptile supplies mail order

av only had a problem once when they missed something out my order so i called (am talking about the link posted) and the send them out the same day i called order before 12 and u get your stuff next day as well

[Nerys]

ahh yes, good 'ole livefoods

i been buying from them since about 2000, and part of the forum moderating team for.. err... 3 years? 4 years? you know i honestly can't remember how long, lol

i normally do use them yes, but they were out of stock of morios... at least they have the courtesy to not list what they do not have and cannot provide tho!

if not them i tend to use ricks.. so have stuck an order in with rick for 2 kilos of mealies.. i hope he does have some or the critters will be most peeved!

N

[Mujician]

We ordered a load of frozen mice - they didn't tell us until Becky had payed for everything that they didn't have small mice. That wound me up a little. They are a good shop but they need to sort out the website. As for getting stuff sent over the weekend i don't think that will happen ever!!

[Nerys]

no, i ahve to say i did not expect it to be sent on a saturday or sunday

I EXPECTED IT TO BE SENT THE DAY OR AT THE WORST THE DAY AFTER I ORDERED IT

which seeing as they would have got my order first thing thursday morning, means it should have been sent out that day, or friday

which would have meant it would have been in the system over the weekend, and here early part of the week.

however. as you all know

they screwed up.

they had a big open weekend this weekend, so i do wonder if they DID have them in stock, but sold them instead, leaving me short and my animals not happy..

i would not mind, if they had TOLD ME.. i would have been able to go out and get some locally from bay tree to tide me over.. but instead, to get one shitty email saying yes we have taken the money for the bits we do have... and tough titty on the rest

they did not even say in the email.. when i was likely to get the rest of my order.

muppets.

Nerys