Fastways courier

[sphynxskin]

Found it! The number on it is the number Marc gave me. I have been trying all weekend to track and trace it with that number & it kept telling me no records found? Very bizarre

[Faith]

Um they can be like that at times i give head office a ring again and tell them that its illigal for them to transport live animals but you have recieved one with X ticket number see what they say.

[sphynxskin]

The number on the text message I got is 0A and on the ticket it says OA. Just tried it & it says parcel picked up on the 14/08/08.

[Faith]

Um id ring head office hun they should be able to trace where it came from but they also need to be told people are still sending live stock through them

[adamntitch]

problem being tho faith that wene i had stuff delivered by them and it was reptiles the box said in huge letters live reptiles so they must no

[dom_manchester]

My little reed frogs also turned up today alive and well thankfully, altho I think this was down the the fantastic packaging of exotic pets, and as adam said before the boxes from exotics pets in my case has a sticker on it clearly saying live reptiles inside not just livestock, so in this case they must know reptiles are being sent,
I'm just happy they turned up alive and well.

[sphynxskin]

I have just come off the phone to head office in Hereford and the woman there said that she didn't know that a gecko was classed as livestock She knew that Dartfrog used them, as they send frogs out for him. After I read out to her the extract of their terms and conditions, she took my number and is passing it on to one of the managers.

[mjsgeckos]

Because FastWay are a Franchise, they do not have franchises in some areas- for example; Cumbria. So if you sent a parcel from Manchester say, to Cumbria, it automatically gets sent to Leicester and then a 3rd party delivery service take over the delivery, ie; DHL.
FastWay had assured us that they had a licence to carry Reptiles.

This is where the confusion starts with us, we marked the parcel as live Reptiles, and DHL opened it!!!!!!
So then they refused to take it as they haven't got a licence (rightly so)...the next minute we have Fastway at the door, re-delivering our Gecko back to us. Thankfully the Gecko was fine.
The whole process took 2 days- and it was originally on a next day service.

When all this came to light, we terminated our contract with them.

FastWay told us that if we were to send another Reptile through them, then not to label the parcel, then DHL would have never have opened it, and everything would have been fine!!!!!!!! WTF!
We declined and got a full refund.....

Hope this helps.....

[sphynxskin]

I guess it will help... If everybody who has had dealings with them and posts their experiences on here,Thanks. I have spoken to Chris Newman today and he's on the case.