Monkfield Nutrition, anyone used them??

[Becky Wheeler]

Hiya guys & gals,
I recently set up an account with Monkfield Nutrition and on Monday I placed my first order which was.....
2000 large brown crixs
500 3rd install blacks
large box of waxies
2x 36" Reptiglo UV tubes.
On tuesday a courier delivered a box, signed it and then noticed on the box it said 2 of 2 boxes?? were the hell is my uv tubes? phones up monkfields and they said they would chase up Amtrak, anyway after nearly a whole day of waiting I get a call to say that the Amtrak depot forgot to load it onto the van and it will be delivered tomorrow.
So i thought ok, not Monkfield's fault but the bloody courier's!. Anyway while that was going on I checked on my livefood and in the box was the invoice which was correct....2000 brown crixs, 500 3rd black and a large tub of waxies.
Anyway looked at the bulk bags! and what do i get!.....
750 large black crixs! instead of 2000 large browns??
Phoned back Monkfields and they appologised and said could I post back the 750 blacks and they will despatch me 2000 browns?? post them back! I said it's pissing with rain and my beardies are starving!, I said look I will use the blacks and just send me the 1250 browns.
Anyway today, I get 2000 large browns, very nice of them! thank you. but there packing sucks! My UV tubes were just wrapped in carboard! no bubble wrap etc! so one was smashed! and the other survived! I phone them up again and explained and all they said was we will despatch you out another UV tube, not even a "Sorry"!.
For a first time customer I am not impressed! there prices are great as I have a trade account but as for the service well that needs improving. I might need to have a chat to there boss.

[Alice]

I bought a few boxes of locusts and some fake plants from them last year. They came the next day, generous amounts of livefood in great condition and plants were what I ordered. That was a while ago though so their service might have slipped a bit since then.

[monkfish2uk]

hey its kim, karens ummm other!! we use monkfield at reptile centre where i work,, we do have problems too, but they deliver our stuff with there own drivers so its not to bad, as if it was amtrak, but time to time we dont get what we ask for, but they do send it next day though. last xmas we had wrong stuff delivered cause they came tnt, and we ended up with a box of car parts never did get the locusts we ordered.... not impressed.........

oh well best get back to my cuppa, and put me feet up as its a bit quiet atm here

kim

[mEOw]

the place my oh works at orders a lot of livefood from them and they are completely useless.. they changed the order a while back to not include fruit flys and to have more crickets and small crickets and the next 3 orders were the same as before they changed the order but the invoices were for the stuff in the new order, loads of problems like that.. they really need to pull their fingers out, they arent even that cheap and from what ive seen the quality of their livefood often isnt that great either..
Owen

[cryosi]

have used monkfield for over a year and hardly have any problems, if there is one, they are always very quick to sort it out, and mail out credit notes. The girls in the office are always helpful and friendly. can not fault them....

[morelia-inc-uk]

We have a trade account and collect all of our stuff they have never been anything other than helpful.

[Marinam2]

I used them initially when i started using the internet to order large bulk food and had nothing but problems with them, dead on arrival livefood and poor quality and quantity. Then all of a sudden out of no where they send me a letter explaining i owe them money for an unpaid delivery????? i had to dig out my bank statements to proove i had paid them which i always did online at the time of ordering.

very bizzarre and after that little incident i decided enough was enough and use livefoodsshop.co.uk now and have never ever had a problem that caused issues. They never ever send me dead food and my boxes are always brimming with food which keeps me happy.

Marina

[Doodles]

Had problems with them but nothing that was ever their fault. Only problems I have had is broken glass on vivs and crushed boxes from the courier. They have always been brilliant in sorting things out for me!

[philbaker76]

Monkfield are one of our suppliers, they are a top-notch in our opinion.

As Doodles says; only problems we've ever had, have been down to the courier (not them). And again, the odd few times this has happended Monkfield have been great at sorting things out.

Monkfield are a friendly bunch; with good stock. Highly Recommended.

[Athravan]

They are my main supplier, have used them for 2 years. There are sometimes problems with breakages or the odd missing item or incorrect food but considering I get some 300+ boxes and maybe 5000-10000 assorted bulk crix a week, I have never had any major cockups and find the girls on the phone lines extremely pleasant to deal with and if anything is ever wrong it's always dealt with the day you phone it or email it in - and I like that they respond to emails the same day too, not keeping you waiting a week before you get a reply.

I have had problems with Amtrak before and will not accept any order posted via Amtrak from any supplier, only TNT. Amtrak are absolutely terrible for losing things, forgetting to load things, smashing things.. just not turning up, etc. etc. why anyone continues to use Amtrak I just don't know. TNT is a lot better here.

I have used 6 different trade wholesalers for livefood and I have found Monkfield the best for quality and quantity on both tubbed and bulk crickets, and have never had a complaint from my customers about the quality in 2 years.