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  #121 (permalink)  
Old 22-04-2008, 12:25 PM
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Originally Posted by reptile king View Post
where your coming from i to care greatly on the welfare of animals my partner is a vet herself and all the customers that go in there weekly seem to like the shop i only give it good reviews because i do beleave its a good shop and ive never had any problems have you actually told the fella who owns the shop your concearns might solve your problems

Just curious. If your partner is a vet, why do you go to a different vet?
I think the problem I have is that anyone can say anything they like on a forum. It may, or may not, be true. For instance, you could be a 16 year old spotty yoof (the way you type certainly doesn't make you sound adult especially the use of 'wiv' instead of 'with'.) You could in fact be either the shop owner or an employee of the shop in question, again, who can say either way and you may or may not have a partner who may or may not be a vet.
Your profile gives nothing away,if nobody knows you and if you have only posted a few times, people won't know anything about you.

You see, if an experienced forum member says that he has never heard anyone say anything good about the place, and there are other forum posts to this effect, you can say that all the vets in the country tell customers to go to the shop, but this is only hearsay unless you know the vet's personally, have access to their records, and listen in to evey consultation. Besides, as far as I am aware, it is actually unethical for any vet to recommend or disrecommend a business.
BTW, I am a mensa genius, who is a vet and part time brain surgeon/fighter pilot, with over 80 years experience in reptile keeping, been to the South American rainforest to personally collect all the species I keep.
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Last edited by fenwoman; 22-04-2008 at 12:47 PM..
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  #122 (permalink)  
Old 22-04-2008, 12:31 PM
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Originally Posted by otb2 View Post
I wouldn't buy anything from there!
the place is a mess!
i went in there a few weeks back and i found a dead rat in the goldfish tank.
the conditions their water dragons and basilisks were in were appaling. 30 animals in a 3 fot viv. they were pissing and shiting over each other because the water bowl was too small.
their beardies had lumps which looked like abcesses. and there was a large viv down on the bottom with smashed glass that left sharp edges ( whih had been like that for ages.

i like concrete jungle in ramsgate but their just expanding. they've got a 14 foot albino burm, a spectacled caiman, 4 rhino iggies, 2 green iggies, 3 horned vipers, 5 rattlesnakes 2 copperheads and a mangrove viper just as display animals. friendly guys there too.
Any you immediately called your local council animal welgfare office to insist he inspected with a view to revoking their pet shop licence?
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  #123 (permalink)  
Old 22-04-2008, 01:56 PM
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[quote=forwantof;1684456]I gave them a very good chance and spend hundreds in there on a 4ft viv and everything - he knew we were starting up and that we would go there for years to come....then he went and sold that baby beardie they were meant to be keeping for a couple of days! To me that is extremely bad buisness and he didnt seem to think it was a big deal! Its a shame as they lost of a good customer! Maybe if they had done more and been more apologetic I would have ventured back.

Ok they could have done more in that case. Did you pay a deposit on the beardy? Did you deal with the same person the whole time? I think the problem is lack of comunication there. The owner is ok but one of the other members of staff totaly gets confused half the time. When I go to reptile shops I try and have a key person who I talk to and deal with I find this helps.
I totaly understand where you are comming from though. If you spend that amount of money they should have sorted you out better. If they sold it they could have easely got you another one in my mind.
I also understand that a bad experiance puts you right off but I believe in giving people another chance but treading carefully.
Was there original shop on Canterbury road in westgate/westbrook? Never went in that one.
And yes I think all reptile shops there should be atleast one person who can probe. Also a problem on the whole is a lot of staff in a whole lot of shops do not have an idea what the hell they are on about. I try and do my research all before hand and listen what the staff have to say. I think reptile shops could benafit a great deal listening to customers about there worries. In the end you tell them what bothers you and they address it so in the end both parties win. The shop will have more business as they rectified the problems and you win as you have a decent reptile shop you can go to for all your needs
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  #124 (permalink)  
Old 22-04-2008, 03:28 PM
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I dont rate any Kent Reptile Shops, I prefer to go to over to Coldblooded at Essex.

I happen to know that there will be a big reptile shop opening in the near future but I will be a loyal CB'er.

Cheers

Gary
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  #125 (permalink)  
Old 22-04-2008, 03:37 PM
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Originally Posted by garysumpter View Post
I dont rate any Kent Reptile Shops, I prefer to go to over to Coldblooded at Essex.

I happen to know that there will be a big reptile shop opening in the near future but I will be a loyal CB'er.

Cheers

Gary

where's that then eh? c'mon spill
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  #126 (permalink)  
Old 22-04-2008, 03:51 PM
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Originally Posted by garysumpter View Post
I dont rate any Kent Reptile Shops, I prefer to go to over to Coldblooded at Essex.

I happen to know that there will be a big reptile shop opening in the near future but I will be a loyal CB'er.

Cheers

Gary
none of us rate you either gary but never mind we can all live together
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  #127 (permalink)  
Old 22-04-2008, 03:54 PM
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Originally Posted by bubbawillums View Post
I got a baby yemen there on friday and he has not eaten since i got him, he had 1 cricket yesterday and a mealworm but he is acting very strange and sleeping during the day and very dull colored..
if you got your yemen of us you aint rang yet we cant help you unless you get in touch
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  #128 (permalink)  
Old 22-04-2008, 04:01 PM
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love you really gary x
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  #129 (permalink)  
Old 22-04-2008, 08:12 PM
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Quote:
Originally Posted by Big_sven76 View Post

Ok they could have done more in that case. Did you pay a deposit on the beardy? Did you deal with the same person the whole time? I think the problem is lack of comunication there. The owner is ok but one of the other members of staff totaly gets confused half the time. When I go to reptile shops I try and have a key person who I talk to and deal with I find this helps.
I totaly understand where you are comming from though. If you spend that amount of money they should have sorted you out better. If they sold it they could have easely got you another one in my mind.
I also understand that a bad experiance puts you right off but I believe in giving people another chance but treading carefully.
I didnt just pay a deposit like they asked - I offered and did pay the full amount on the spot!

I dealt with the owner (I guess he is!) but then he had to go away on 'buisness' but I was there when he told the other guy NOT to sell my beardie and to move him to another tank. So when I rang they lied as when I went in to pick my beardie up the owner went and searched all the tanks for it...the guy who sold it ran out the shop as I walked in.

I was upset that they had sold my beardie - would they sell a boarding animal? But what upset me most was that the owner basically said it wasnt his fault full stop. He shouldn't have staff that cant follow basic orders like 'dont sell this beardie with the 'sold' tag on'.

He said to get one from the wholesalers for the next day I would have to pay full price (and I wouldnt get to chose out of a few beardies) or I could wait 8 weeks for one he bred...no thanks, I was standing there with lots of fresh salad and excited at getting the beardie I had paid for and waited for for a long time after setting up the viv! Tbh he put me off buying from there just with his attitude.

Wow - story over...

Other people may have a great experience there...but I didnt!
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  #130 (permalink)  
Old 22-04-2008, 11:14 PM
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Originally Posted by penfold View Post
none of us rate you either gary but never mind we can all live together
play nice terry! hahaha
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