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[quote=forwantof;1684456]I gave them a very good chance and spend hundreds in there on a 4ft viv and everything - he knew we were starting up and that we would go there for years to come....then he went and sold that baby beardie they were meant to be keeping for a couple of days! To me that is extremely bad buisness and he didnt seem to think it was a big deal! Its a shame as they lost of a good customer! Maybe if they had done more and been more apologetic I would have ventured back.
Ok they could have done more in that case. Did you pay a deposit on the beardy? Did you deal with the same person the whole time? I think the problem is lack of comunication there. The owner is ok but one of the other members of staff totaly gets confused half the time. When I go to reptile shops I try and have a key person who I talk to and deal with I find this helps. I totaly understand where you are comming from though. If you spend that amount of money they should have sorted you out better. If they sold it they could have easely got you another one in my mind. I also understand that a bad experiance puts you right off but I believe in giving people another chance but treading carefully. Was there original shop on Canterbury road in westgate/westbrook? Never went in that one. And yes I think all reptile shops there should be atleast one person who can probe. Also a problem on the whole is a lot of staff in a whole lot of shops do not have an idea what the hell they are on about. I try and do my research all before hand and listen what the staff have to say. I think reptile shops could benafit a great deal listening to customers about there worries. In the end you tell them what bothers you and they address it so in the end both parties win. The shop will have more business as they rectified the problems and you win as you have a decent reptile shop you can go to for all your needs ![]()
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Sven Various boa morphs, 0.1 ETB, 1.0 Lavender albino retic, Couple of gheckos and 0.0.2 sulcatas, Assorted Dart Frogs |
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I dont rate any Kent Reptile Shops, I prefer to go to over to Coldblooded at Essex.
I happen to know that there will be a big reptile shop opening in the near future but I will be a loyal CB'er. Cheers Gary
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Royal Python Breeder | Boa Breeder | Corn Snake Breeder | Reptile Shop | Reptile Equipment | Livefood Tubs | UK Bearded Dragon Morphs
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where's that then eh? c'mon spill
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porn ![]() *NOT DEAD |
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I dealt with the owner (I guess he is!) but then he had to go away on 'buisness' but I was there when he told the other guy NOT to sell my beardie and to move him to another tank. So when I rang they lied as when I went in to pick my beardie up the owner went and searched all the tanks for it...the guy who sold it ran out the shop as I walked in. I was upset that they had sold my beardie - would they sell a boarding animal? But what upset me most was that the owner basically said it wasnt his fault full stop. He shouldn't have staff that cant follow basic orders like 'dont sell this beardie with the 'sold' tag on'. He said to get one from the wholesalers for the next day I would have to pay full price (and I wouldnt get to chose out of a few beardies) or I could wait 8 weeks for one he bred...no thanks, I was standing there with lots of fresh salad and excited at getting the beardie I had paid for and waited for for a long time after setting up the viv! Tbh he put me off buying from there just with his attitude. Wow - story over... ![]() Other people may have a great experience there...but I didnt! |
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