Has anyone used this company before?

[Emerald Serpent]

I was thinking about getting a few things from this website Exotic Pets - Amphibian, Reptile and Invert UK exotic pet shop. Has anyone here dealt with them before? If so was the service good and did everything arrive safely?

[darren.j.b]

yep, i have there ok but there are some bad points you shud no. they take days to reply or ring you it makes the impression that they dont value there customers, mind she does always get back in contact eventually,also it can take ten days for her to procces your order, but the delivery and stock she hold is A1.

[Art_Gecko101]

there have been a few threads on whether this site is any good lately, why not search it...? I would never use them becuase they carry too much needless WC animals, and most of the species dont even have the caresheets filled out. Its just a bit unpersonal, you cant even see the animal your buying. What are you trying to buy? cant you find a breeder?

[wayne m c]

to be honest ive never used them, their stock seems good but to me they seem to be pretty expensive...

[lesvegas]

Expensive but i know people who have got quality reps from them, they also run a points scheme for regular buyers

[jml220679]

i've been waiting weeks for an order which they are now saying will be another month, but they weren't going to let me know. they only FINALLY replied when i said i wanted to cancel. they WILL NOT refund the money, only 50% which is rediculous because the animals should have been here long ago. also i was told they were cb/cf in stock which they obviously weren't if they cant deliver them.

i certainly won't be using them again!

they never have anything in stock anyway and most the animals are WC and from past experience not in very good conditon.

[Matt W]

Originally Posted by jml220679

they only FINALLY replied when i said i wanted to cancel. they WILL NOT refund the money, only 50% which is rediculous because the animals should have been here long ago.

Isn't that illegal? If your goods havn't been despatched then they shouldn't have charged you and the money is still technically yours so you should be able to take it back! Bit dodgy if you ask me!

Thx,
Matt

[exoticsandtropics]

yeah i pretty sure that is illegal isn't it? though they may state in in there terms and conditions.. after looking at their site can't see anything about it.

oh well keep battling. and remember there are other reptile shops ;-p

[robje29]

Originally Posted by exoticsandtropics

yeah i pretty sure that is illegal isn't it? though they may state in in there terms and conditions.. after looking at their site can't see anything about it.

oh well keep battling. and remember there are other reptile shops ;-p

shameless plug

[Exotic-Pets.co.uk]

I would like to introduce myself as there are many questions on this forum which can be answered via the site or by sending a quick email.

Art_Gecko101there have been a few threads on whether this site is any good lately, why not search it...? I would never use them becuase they carry too much needless WC animals, and most of the species dont even have the caresheets filled out. Its just a bit unpersonal, you cant even see the animal your buying. What are you trying to buy? cant you find a breeder?

*We state if the animal in question is CB, CF or WC - how many pet shops/other sites state this (very few). We give you the option and want you to know what you are buying.

*If you have experience with a species, why not write us a care sheet and earn some Pet Points!

*Some species do not have a photo as we do not have these on site. It is impossible for us to stock all the species that we sell. Most stock is ordered from our suppliers once purchased.

jml220679i've been waiting weeks for an order which they are now saying will be another month, but they weren't going to let me know. they only FINALLY replied when i said i wanted to cancel. they WILL NOT refund the money, only 50% which is rediculous because the animals should have been here long ago. also i was told they were cb/cf in stock which they obviously weren't if they cant deliver them.

i certainly won't be using them again!

they never have anything in stock anyway and most the animals are WC and from past experience not in very good conditon.

The items you ordered were pre-order for April - hence we do not have them yet, but have been ordered from our supplier. We can not be held responsible is there are delays with shipments, this is out of our hands. The stock you ordered are CF not WC.

The reason we have a 50% cancellation fee is due to customers placing large orders and cancelling them after all stock has been purchased. Everyone agrees to the "Terms & Conditions" when registering. Just before confirming an order a large red box with the cancellation details is shown - if anyone has any doubts, they shouldn't place the order. We have refunded all your money!

The last order we sent to our knowledge you were very happy with, if not you should have contacted us.

Matt WQuote:
Isn't that illegal? If your goods havn't been despatched then they shouldn't have charged you and the money is still technically yours so you should be able to take it back! Bit dodgy if you ask me!

Why are you saying what we do is illegal?

*When you place an order with any online shop you have to pay for the items before these are delivered.
*When you buy a new car, a non-refundable deposit is put down.

This is exactly the same!

We may have had problems in the past replying to emails and dispatching orders on time. We've had over 2000 orders and 6000 users since the website has been running, most of which are very happy with our service and this can be seen on our testimonials page.

If you do have any questions, please email us via the contact form.