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  #11 (permalink)  
Old 06-06-2009, 01:09 PM
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Nicely laid out shop spacing so that customers can walk in and out easy (particularly if its a busy day).

Well maintained and kept vivariums.

knowledgeable staff giving good sound advice and recommendations. Not just someone trying to get a sale.

Good stock of reptiles and arachnids having a range from starter novice species to the more advanced keeper and rarer species that have more specified requirements.

Know your market and dealers (helps if someone is looking for a species and you can order it in from a dealer rather than the person having to go from store to store.
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Old 06-06-2009, 01:46 PM
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Ability to be able to get what your customers want and not just tell them that they want what you have.
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Old 06-06-2009, 03:08 PM
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ok, thanks for the advice
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