Buyer beware...not happy!

[Fixx]

Well it seems that I have a little problem. We (Lou and I) recently bought some animals off of a seller on here, and unusually for us decided to have them TNT'd to us (delivery was Lou's place of work). We paid via Paypal and the animals were dispatched to us. They arrived when expected at Lou's place of work, but when opened it was discovered that all the animals had died in transit.

Lou immediately contacted the seller to inform them and was asked to supply a photograph of them and that a refund or replacement was available. A photograph was taken that evening and sent almost immedately.
She also received various pm's from this person (all saved still) apologising for the loss and confirming that a refund had been made via Paypal, and that the reason they died in transit was purely their fault.

Anybody remember the thread I started sbout Paypal refunds? Well it was to do with this case. I received nothing in the form of a refund, despite asking several times via PM on here (all saved including answers). Two days later (17th of this month) I received a payment from them, not a refund, for the said amount minus my Paypal fees. Bugger it I thought, i'll swallow that, I'm not that hard up.
Well today the payment has been 'held' as it is being investigated as an unauthorised payment.

The seller will know who they are, we still have the animals in question in the freezer, I still have a copy, and other pics of the dead animals I took as soon as I got home from work and we still have all the PM's we sent and received concerning this. If this is not resolved to my satisfaction I will be making this public.

[sparkle]

nightmare..

i have considered once TNT and decided against it.. im sorry for your loss... do you have any idea WHY the animals died ( lack of water etc)

[wohic]

poor animals
Sorry to hear this, hope you get it all sorted out and the seller sees you right.

[Fixx]

Originally Posted by sparkle

nightmare..

i have considered once TNT and decided against it.. im sorry for your loss... do you have any idea WHY the animals died ( lack of water etc)

Yes Sparkle it wasn't very pleasant, Lou was very cut up over them dying and we won't be TNT'ing anything we buy again.

And yes, we have the reason they died from the seller themselves, they admitted their mistake via Pm to Loulou.

[sparkle]

what was the mistake

sounds awful...

im so sorry this happened...

[groovy chick]

Sorry for your loss . I wont use TNT again either. I bought 3 reptiles from someone on here aswell and have been back and forth to the vets with one of them and funnily enough im still waiting on my refund aswell.

[powderpuff_girl]

im sorry for your loss

[matty]

nightmare ..hope it gets sorted

[loulou]

I wont say the mistake just yet as it will let you all know who it is, we are giving this person a chance to come forward and sort out the problem and if all is resolved with a good explanation (and our refund) we will leave it at that, mistakes do happen and I am hoping this is just one of them, the person in question was polite and seemed upset at the loss of the animals so we shall see

[kolo]

Sorry about your loss, that's so sad poor things