PET WHEELS (unfortunately very unreliable)

[Spikebrit]

Im sorry to hear about your mum and i hope she gets better soon. However, its good business if for whatever reason that somthing comes up and you cant make an order you call and inform your customer even if its only hours before your ment to be making the order/pick up. I understand your resoning spirit and that you say you sent and email. However, If i was in the customers shoes, i would be kicking up alot more fuzz then he seems to have done, especially with the money he paid for the animals upfront, although this doesnt really come into it. Also if i was the customer i would be looking to claim and money lost through the transaction since You did have an agreement, thougth your insurance.

and im sorry to say this and i totally understand why it never happened, and im sorry to hear about your mum. But from what i've read here so far i wouldn't use you for a collection service.

edit: it reads really mean, it wasn't ment to be, just stating what i would do from what i've read so far. Sorry to hear about your mum spirithope she gets well soon.

[spirit975]

Originally Posted by EddieLizzard

Hope your mum gets well soon. I can see both sides of it tbh. Steve does seem to have a legitimate complaint, and you have a legitimate reason for not contacting him.

I did contact him. I sent an email on Thursday night in reply to his which contained breeders info etc. Again, i do have this email saved.
Thanks for the well wishes re mum.

[spirit975]

Originally Posted by Spikebrit

Im sorry to hear about your mum and i hope she gets better soon. However, its good business if for whatever reason that somthing comes up and you cant make an order you call and inform your customer even if its only hours before your ment to be making the order/pick up. I understand your resoning spirit and that you say you sent and email. However, If i was in the customers shoes, i would be kicking up alot more fuzz then he seems to have done, especially with the money he paid for the animals upfront, although this doesnt really come into it. Also if i was the customer i would be looking to claim and money lost through the transaction since You did have an agreement, thougth your insurance.

and im sorry to say this and i totally understand why it never happened, and im sorry to hear about your mum. But from what i've read here so far i wouldn't use you for a collection service.

edit: it reads really mean, it wasn't ment to be, just stating what i would do from what i've read so far. Sorry to hear about your mum spirithope she gets well soon.

Not a problem. Looks as though Petwheels won`t be going much further now anyway.

[This is my Clone]

Originally Posted by spirit975

I did contact him. I sent an email on Thursday night in reply to his which contained breeders info etc. Again, i do have this email saved.
Thanks for the well wishes re mum.

Just my 2p but an e-mail isn't really good enough. You can't know for sure if/when he read it. A phone call would of made 100% certain he knew the score.
I must say this has put me off too. Sorry I know that sounds harsh, but it's just my 2p.

[spirit975]

Originally Posted by EddieLizzard

Just my 2p but an e-mail isn't really good enough. You can't know for sure if/when he read it. A phone call would of made 100% certain he knew the score.
I must say this has put me off too. Sorry I know that sounds harsh, but it's just my 2p.

Thanks, i will certainly remember to call everybody in my phonebook next time i think my mother may be dying.

[SiUK]

really sorry to hear about your mum, hope things improve, not a nice situation to be in, I dont think ringing everyone in your phone book would of been nessesary though

[Spikebrit]

Originally Posted by spirit975

Not a problem. Looks as though Petwheels won`t be going much further now anyway.

i think you need to sort things out with the customer hun. I know you ment it all in good faith and im sure you never ment to let him or anyone down; its just the problems that come with running a business. Maybe you should talk to the customer (forgotten his name sorry) and try and work somthing out, as although money never changed hands between you, you did have an agreement, which im pritty sure would stand legally, to lazy to read my old notes, havnt done any law for 2 years.

Dont pack in your business because of one misshap which anyone that reads this will understand.

hugs
jay

[Tops]

Originally Posted by spirit975

Thanks, i will certainly remember to call everybody in my phonebook next time i think my mother may be dying.

Please dont put one unhappy customer off what your doing. While I do think a call or asking someone else to contact him would have been ideal, I have dealt with you on a couple of occasions, found you reliable and friendly and would have no problems doing so again. Some things are out of our control and on occasion things can slip our minds. I realise your upset at the moment both about your mother and your reputation but try not to let it stress you too much at the moment.

[spirit975]

Originally Posted by Spikebrit

i think you need to sort things out with the customer hun. I know you ment it all in good faith and im sure you never ment to let him or anyone down; its just the problems that come with running a business. Maybe you should talk to the customer (forgotten his name sorry) and try and work somthing out, as although money never changed hands between you, you did have an agreement, which im pritty sure would stand legally, to lazy to read my old notes, havnt done any law for 2 years.

Dont pack in your business because of one misshap which anyone that reads this will understand.

hugs
jay

Thanks, yes legally i know he has a point, but maybe i would have offered him compensation had he been in touch before deciding to go public and threatening legal action.

[SSamm]

Originally Posted by steve962

Just thought I would share my experience with you all.

I saw some Leo’s that I quite fancied from a breeder in America. He informed me that he was going to Hamm and that if I wanted any he would be happy to take them there for me to collect. I got quite excited and started to shop around for a reptile courier that would collect them for me from Hamm. I discovered Amanda (Spirit975), she had good feedback and seemed a reputable courier. I contact her and she informed me that she would be going to Hamm and that it was no problem for her to collect them for me for a fee. We arranged and I ordered my leo’s and paid a deposit. About a week before Hamm I checked with Amada that the deal was still on and she said “no problem”. I paid the outstanding amount to the breeder and looked forward to receiving my gecko’s. Unfortunately that was the last communication I had from Amanda, I just though that she may be busy and that if there was a problem then surely she would be in touch. Saturday came and then next thing I knew I had the breeder on the phone asking where Pet Wheels were. What could I do? I tried calling Amanda but no answer, I couldn’t arrange another courier at this short notice. Unfortunately the breeder ended up either selling them or returning to America with them. I had just lost around £1500.00.

If only she had called, txt’d, or emailed me to let me know she no-longer wanted the job then I could have found another courier.

I wonder if anyone else had arranged for Pet Wheels to collect from Hamm!

I feel I should make anyone planning to use Pet Wheels aware of the potential problem and that I hope you don’t have the same trouble as me.

Thank you!

but she said she emailed you thursday night, which would have gave you, thursday night, all day friday, and then up untill hamm on saterday to check you emails.

If i was buying something that cost that amount, i would surely check my emails everyday, the breeder may have had problems and not been able to bring your leos over... i hardly see them calling either, as it would be a big phone bill

i know thats a compleatly different situation, but i see it that way

you cant say no communication... may have been just a email, but still communication