PET WHEELS (unfortunately very unreliable)

[sw3an29]

I hope you mother gets better soon Amanda.and petwheels is a great service and i hope you both sort this dispute out

[spirit975]

Originally Posted by reticulatus

This sort of attitude will unfortunately cost you far more in legally required compensation if you're not carefull.

As a customer, while it may well be prudent to check on things often he is not obligated to. In terms of contracts etc, i am afraid an email is as good as a contract.

If he WANTED to push you on this, compensation could cover, cost of transporting animals, loss of deposit, damage to reputation, loss of specific animals (if one happens to be especially unique) and mental anguish. There will of course be legal fees on top of any compensation.

From your stance, personal problems (while severe) will not count for a great deal. You are obligated to contact your customers and ENSURE comunications have been received. The onus is on you to prove that any form of contact you attempted was successfull, without this then in the eyes of the law you are at fault.

My suggestion would be to start communicating between each other using recorded messages and come to some form of agreement AWAY from the legal system.

Fair enough.

I might try petwheels when your mums sorted Amanda

lets keep this civil guys i think Amanda is genuine here IMO

[t-bo]

Hopefully its ok to close this now, I think its best to bring this matter to a close now that everyone has had their say.

Clearly there are shortcomings from a business point of view, but also very understandable reasons for them. Hopefully Steve and Amanda can sort this out with each other privately from here.