So very angry!

[Reiyuu]

OK. on the 19th of November i ordered a 2 fft viv for one of my leos.. 20 days went by and no luck.. sent them an email saying it wasnt there and got a brief reply of we have sent your order again.. Still nothing! I am now taking the matter up with Paypal for a refund.

Also gutted to find the place I ordered my glass exos cant deliver them anymore due to high breakage rates. Awaiting refund for that too.
so..

Have spent alot of money and now have nothing to show for it... SOOOOOOOOOOOOOOOOOOOOOOOOOOO- bleeping ANGRY!

[gecko-kus]

it seems that a lot of people are getting ripped off at the mo... must be that time of year

[sami]

yeah, it's horrible waiting on money back. it's money that people rely on.

i'm still waiting on a refund, and i'm being fobbed off and lied to.

i'm not earning any money at the moment, and haven't managed to get a xmas job. so this money is breaking me at the moment.

i have nothing for xmas. and could really do with it back. it's just over £200.. which is a LOT of money. esp as i'm not working. (cuz i'm studying full time) and there's no support i can get, as i'm the wrong age, wrong course etc.

what happened to goodwill to all men, and customers coming first?

sami

[Reiyuu]

Same.. It Totals About £200.. A Weeks Wages For Me..

[Reiyuu]

How RUDE! This is the response i have had in regards to the first matter

Hello
it is Christmas and we are angry that you are not waiting for your order but
waisting our very precious time at the most busiest time of year other
customers need their orders too we have told you already yours is going to
arrive now at least wait for it and give everyone else the chance to get
there order too.





> To whom this may concern.
> I sent an email tocomplain yesterday about the very poor service I have recieved from yourselves and despite your claim to have sent it again there is still no vivarium to be seen. I said yesterday that I would start a disputewith Paypal to retrieve my money from you if I did not hear back from you and I believe that 24 hours is long enough for you to have responded to this request.
> If I still hear nothing back from you by midday today I WILL Start a complaint against you to retrieve my money.
> I am exceptionally dissapointed and rather angry at your lack of customer care.
>
> yours sincerely
> Kat Bailey
>

Hello
We will send your order out again.
Thank you






> Hi there...
>
> I am writing again to inform you that this Item has still not arrived. The point Is I am pretty certain that it has been lost by royal mail along with several other orders from other companies places on and around that day.
> Yours sincerely
> Kat Bailey
>
> -----Original Message-----
> From: ******************************
> Sent: 30 November 2007 11:45
> To: Kate
> Subject: Re: Regarding Order Number is: 1594/191107/35[Spam score:
> 8%][Scanned]
>
>
> Hello
> You have misread our terms and conditions. However your order will be
> arriving shortly as it has been sent out.
> Thank you
>
>
>
> Kate writes:
>
>>
>> Hi there.
>> This order was placed 10 working days ago and still has not arrived. Your site says between 3 and 6 working days. Please let me know whats going on and when to expect it as we need this somewhat urgently.
>> Thank you
>> Kat

[catflea]

FFS

Thats ridiculous.

Good luck with them.

[JAM3S]

ooo thats good customer service..lol

[Reiyuu]

bear in mind guys ths was ordered in NOVEMBER! long way off from xmas!

[mrsfluff]

That's got me riled just reading it!! If it's such a busy time for them they should be organised to cope with it, after all I'm assuming they like getting paid? I hardly think a few emails from you are crippling them!

Jo

[piercer]

thats nothing but plain rude if you ask me im sorry to hear you are bein messed around i had the same problem with a frozen food company been using them for 5 yrs now and then it takes them 6 weeks and me numerous fone calls and time off work for them to (when i got my order) to have missed half of it its nothing but a pain and stress for the person involved! hope you get your viv or money back soon hun