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29-04-2008, 04:34 PM
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I went into the shop while you were there so heard a lot of the conversation.
All I will say is that I have had nothing but perfect dealings with Andrew, he has even gone out of his way for me to get what I wanted. I will gladly deal with Andrew anytime. Over several years I have found Andrew to be a geniune and honest person.
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1.1 patternless pines 1.1 honey island retic 1.1 jampea retic 1.1 kalatoa retic 1.0 albino retic 0.1 het albino retic 0.1 albino tiger retic 1.0 het albino tiger retic 1.2 albino burm 0.1 albino green burm 1.1 albino granite burm 0.1 granite het albino burm 1.1 albino het laby burm 10.5 normal 100% het albino burms(for sale) 1.2.1 boa loads of corns loads of kings loads of beardies 2.4 veiled chams 0.2 pygmy bearded chams 1.0 tortoise  New modular RUB rack systems available soon
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29-04-2008, 05:44 PM
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Quote:
I very disappointed this post has been put on the forum without you firstly discussing the matter with me. Can I point out a quite large discrepancy in your version of the story and the TRUTH. Yes you rang and offered to pay for the GTP in question, but you said you would be collecting it at the end of the week so the PM sent the next day would have reached you at least 2 days before you were due to set off. Apart from one phone call to reserve the animal all other contact has been through pm's to myself or Lee. I apologised on your arrival at the shop and explained the animal had been sold by a member of staff with which I was having problems with (Who is no longer working with us) You then instructed me that I should contact the customer who purchased the 2 snakes and get one back. I told you this was not an option. As a good will gesture I offered to supply with the pick of the remaining snakes when we were 100% happy with their feeding, I offered to courier it to you free of charge and only when you were happy with your purchase to pay us £300 a discount of £100. My partner and I have been under alot of pressure and stress over the last few weeks admittedly non of this is your fault. But this has been seen by all around us.With both the pressures of business and the immanent arrival of a baby,the up keep and well fair of the animals in the shop has been given priority, Working six days aweek in the shop I have always been avalible to contact by phone. As a business I feel we always treat problems and complaints in a professional manner. I would expect the same from our customers. A courtesy I do not feel I have been given by posting this. To customers present and future at Leaping lizards we aim to deliver excellent products and service. If we fail to deliver this and you have any complaint, please give us the opportunity to rectify the problem before you post any unconstructive comments about us on the forums.
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29-04-2008, 06:25 PM
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I think its fair to close this now both parties have had chance to tell their sides of the story. If either the OP or Leaping-Lizards feel they need to add anything else to the thread please contact T-Bo or one of the moderators.
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http://uk.youtube.com/watch?v=QwqqRP...eature=related |
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. They had PM'd me on this forum at about 11 that morning, but not phoned me, despite me having given my phone number the day before. Understandably I was a mite pi
ed off. However, the owner assured me that there was another litter due in a fortnight and I could have the pick of this, couriered to my door, payment upon delivery. "Fine", says I and drive 120 miles back home again. That was almost a month ago. I've emailed the shop about the GTP and, guess what..........no reply. On the day, I was given a story about a salesperson who had "just left" that day after having ripped the shop off and that both the GTP's " had been sold in the rush" the previous day. This rush having occurred between 3:30 and closing time . Honestly, how many shops suddenly experience a rush of people wanting to buy £375 snakes?
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