Definately a ribbon snake. I think it's one of the western subspecies. PM me a few pictures and I'll try to ID it for you.

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My one and only experience with Exotics Pets was probably about a year ago. You have probably sorted out the problems by now but it was enough to put me off ordering anything again.
I ordered some equipment of which one thing was a UVB Tube - Repti-Glo 8. I was sent a Repti-Glo 10. I emailed you to say that we did not want this one and i was sent a reply saying that they no longer make the REpti-Glo 8's so you had sent me a 10 instead. I replied to say that i would rather you have asked what i would prefer as i needed to go down the scale so a 5 would be better. I asked if we could swop.
I cant remember whether you didnt advertise a phone number at the time or whether i just coulnt get through but no-one replied to my emails either. So i was left with a tube which i didnt need and had to go elsewhere to buy one instead.
So my main complaint is customer after-care. Reply to emails!

its appreciated your looking into customer difficulties and problems,i would have bought from you before but i enquired about a couple of lizards (some time ago now) and got no reply which put me off straight away.
This is much more encouraging

yeah I think they had some major problem with their email system a while back so lost a lot of communications.

But aye I agree gives me confidence, if you have a problem just contact them or put it here, phil will try and bug Karen to get it sorted.

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ok phil not a problem do you have some in stock know then? should i send a message though the weeksite???

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We keep water. Fish are just a source of ammonia.

Sulawesi retic for sale>>>>> http://www.reptileforums.co.uk/snake...ml#post4975699

http://reticulatedpython.info/


http://www.youtube.com/watch?v=ohmhZ...eature=related

Sorry about that. An example of Karen trying to be pro-active.

Yeah, in the first couple of years there was no landline - back then it was more of a cottage industry, but now Karen is full time at it and she is running a dedicated building. About the Exotic-Pets.co.uk building

Thanks. There is now a dedicated web based system to handle e-mail - so none should go missing in the future. If you're logged in when you send a message - it'll stay in My Account > My Messages.

All messages are replied too. It's a busy time of year and there could be some slight delays in replys - but every e-mail will be replied to

Thanks joeyboy!

Not sure, I assume since less were delivered than promised - that only the customers who were the first to order got the Retics(?)

Yeah. Your best bet is to E-mail Karen via the system for that kind of info.
Contacting Exotic-Pets.co.uk

Cheers, Phil

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Got a problem with an order from Exotic-Pets.co.uk?
PM me with your Order Number or post it on our Feedback thread and I'll look into it for you.

we order alot of stuff from you and we go and collect it.karen has shown us round and its a nice little set up.must admit it takes a while 4 stock to come in but it does state that on ur site.

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owner to 1 bearded dragon bindi,
1 crested gecko bella
1 fluffy kitty humbug,
1 syrian hamster fudge,
8 goldfish and 4 butterfly plecos.

Thanks fiesta599

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Got a problem with an order from Exotic-Pets.co.uk?
PM me with your Order Number or post it on our Feedback thread and I'll look into it for you.

Hi phil, dropped you guys an email about two weeks ago just wondering when about you where getting in some pygmy chams and roughly how much the green and the Usambara Pitted are going to be.
Cheers
Sam

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0.2.0 Green Pygmy Chameleons

Not sure Sam - I'll ask Karen.

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Got a problem with an order from Exotic-Pets.co.uk?
PM me with your Order Number or post it on our Feedback thread and I'll look into it for you.