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Old 17-02-2007, 07:09 PM
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Default What do you hate most about your local shop?

What do you hate most about your local shop?

No Parking?
Dirty glass in the vivs?
Is it damp?
Do they never seem to have what you need in stock?
Do they mix their species?

Please LIST whatever irritates you about your local shop, no need to srite the name of the place, just need to know what the issues are, so we can include in our business plan

ALTERNATIVELY

What do you think works in its favour????? Good points are totally needed here too, lol
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Old 17-02-2007, 07:11 PM
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mix species, keep hamsters next to the 7ft carpet pythons glass tank and charge sky high prices! poor selection on supplies also which is why i buy most things off tinternet now.
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Old 17-02-2007, 07:18 PM
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Incorrect husbandry and information given is the most frustrating thing there is - there's no need for it. If you're selling something, you should know how to look after it - and you should pass that correct information on to the customer. Pretty simple, yet so many shops seem to screw it up.
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Old 17-02-2007, 07:27 PM
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Bad Points

Things for sale in unlabelled vivs and with no prices
Staff that dont know the animals care requirements
Dirty vivs and finger marks all over the glass
Mixed species housing
No UV where it's necessary, incorrect substrate etc.
Heat mats IN vivs

Good points..

Friendly staff
Staff admitting that they know little about an animal and suggesting where to find info rather than guessing/making out they know what they're doing
Tea/coffee making facilities (yes I do spend that much time in herp shops
Providing caresheets
Good trade/import contacts - and a willingness to order things in
Good range of less typical stock
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Old 17-02-2007, 07:32 PM
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They have the tinest "adult" tegu in the universe, in an even tinier cage, and insist that Argentine tegus "rarely get over 3ft" (I would bring my 4ft male down but Im scared he will catch something and get sick). They are a pet shop, with a clientele of young families with cats/hamsters etc etc, and yet they have in the past chosen to offer a Nile Monitor for sale - incidentally in a cage whose lights have never been on on any of the occasions I have visited. It was rather distressing to see the little creature desperately sprawled at the highest point of the cage, too preoocupied with trying to warm up to run away. The place stinks to high heaven, and looks more like a garage full of stock and animals rather than an actual shop with stuff piled all over the place. The lizard cages are stacked floor to ceiling in a tiny back room, which is dark and dingy. Most of the cages are very sparsely furnished (I can understand wanting people to be able to see the animals, but they should have places to hide surely? I know a tegu with no hiding place would be a stressed little creature indeed. Anyway, people cant see into the top cages in the first place since theyre stacked so high!)

Oh, and they sell kittens in a big wire cage, fish in an algae-filled tank...I could go on. Suffice to say, I dont actually buy anything from here, but it is the closest "reptile (I use the term loosely)" shop to me. I would rather drive another 8 miles or so to a shop that is actually competent. There is nothing good to say about this shop.

On a better note, the nearest good reptile store is very well organised. Its brightly lit and cheerful, with clean, well-fitted cages (its probably a bit shallow, since I have been to stores with mismatched enclosures dotted about that had great stock, but I just feel better disposed towards a store that presents itself well with proper fittings) and well laid-out product areas. The store is very small, but infinitely better than some of the others I have been to, and makes great use of its space with these fittings. They also clearly mark all stock with labels (unlike the other shop that just has marker pen on the doors...again, Ive been to good stores that have done this, but its just more professional to label everything correctly), and have a bank of free caresheets/stocklists etc. Everything about the store is perfectly organised and well-maintained, and the shop has a massive clientele in spite of its size and location. They also have a good website, which I think is essential for any business like this. The only downside is that their stock is a bit boring at times; they just tend to stock the "regulars" like beardies and leos.

I hope that something in there might have been useful..!
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Old 17-02-2007, 07:34 PM
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bad points
the worst thing in my opinion is mixing species, it irritates the life outa me.
dirty living conditions
unhelpful/too busy watchin you tube staff
good points
tea/coffee
clean vivs
friendly knowledgable staff
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Old 17-02-2007, 08:03 PM
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my nearest rep shop is total pants! its about 1 mile from where i live, but i choose to do a 20 mile round trip to somewhere decent!

the local shop:
Bad points.....
hardly any livestock
never any livefoods in
very poor choice of frozen - you're stuffed if you want anything other than a medium mouse!
NO books or caresheets AT ALL!
only a handful of equipment - a few heatmats and bits n bobs, NO uv's on sale
iguanas fed on lettuce
poor health of livestock (when theres any in)
vivs unlabelled

good points.....
errrrm... lets move on....


the 20 mile round trip shop
bad points.....
its not local enough!!!

good points....
vivs are stocked with a good varied range, are kept clean, and are labelled with species with additional info
naturalistic setups in the vivs - good eye candy
good stock of live and frozen
big selection of books
caresheets given with every animal sold
good selection of equipment and vivs
very friendly and extremely helpful
they run the local(ish!) herp club
..and i've just heard they are helping to organise a reptile show

(Woodys Pets in Cadishead if anyone knows it!)
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Old 17-02-2007, 08:12 PM
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my local shop is ok but they dont realy cater for me ..
the rats are too dear and everything else really ..
£3.50 for a poxy reflector bulb £1.60 in diy shop
and the people who serve are kids they take forever lol
all in all its not for me
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Old 17-02-2007, 08:27 PM
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hi
good i like lots of stock ur prob bored of most so the things peeps have said and just cb no wc cf anything like that cb all the way
dan
and a reptilian mascot (large snake or lizard) who is always in the shop
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Old 17-02-2007, 08:41 PM
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The things that put me off about my local shop are mainly dirty vivs - faeces everywhere, obviously not been cleaned for months in some cases judging by the amount of poo and numerous unshed skins, plus the smell that this causes.
Also general sloppiness, like unsafe (poorly mounted) bulb guards and stats in places where the knob can be accidently knocked/adjusted.

The above are enough for me to boycott my local shop and drive 3 times futher (about 30 miles) to the next nearest place!

Personally I don't think it's that important to have a really varied stock - just the usual stuff (corns, kings, royals, maybe a hoggie/sand boa/BCI/carpet or two) with a couple of more exotic ones to keep it interesting, eg. GTP, indigo, etc.

Basically, don't have so much stock that it's difficult to keep it in anything other than spotless conditions - more people will be put off by bad conditions than will be attracted by variety.
Also make sure the vivs are labelled correctly - nothing worse than seeing a corn labelled as a rainbow boa or something.
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