sorry cant find the topic that i was going to try and get ahold of her to find out whats going on av seen her posting on bug nation stating facts about why she has not answered emails and what ever but it wont let me do a link it just gives me a log in page

we need to log in to read. maybe when you tested it you had previously logged in on there so it skipped the log in page for you

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Would love to see that link, no time to answer emails but time to post on forums.

TWTS, keep these post going, It's people like us who buy from these cowboys unknowing what troubles lay ahead, it's people like us who can shut them down by letting everyone now not to use them. We MUST surely be having an effect on their business

In case of misread, Exotic-pets are the twats!!!!!!!!!

not sure if this will work...think u have to be a member

BUG NATION :: Log in

its on the second page of buyer/dealer feedback if it doesnt work anyways

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can you copy and paste then state where its from as i wanna hear what they have to say for them selves

Ok..if im not allowed to do this i apologise in advance to the mods.

This was taken from a post repling to complaints on bugnation during autmn last year :

OK - I'm now back and I would just like to explain a few things.

As we all know, bad comments get around much quicker than the good ones. I have to say that nearly all the customers I have supplied to over the past few years have been very pleased and happy with the stock and service I provide.

There are a few cases (like I'm sure everyone has experienced somewhere along the line) problems have arisen. This could be down to a number of reason!

Firstly, I'll explain again (although this is on the site) why it states please allow up to 10 working days for orders to be processed!

Only a small amount of dried goods and live stock is currently on site. On a Monday/Tuesday all live foods are order in fresh along with dried goods and most of the livestock. We mainly keep popular species of snakes, some lizards, inverts and amphibians on site but not vast numbers. It is not possible for us to stock everything that is listed on the site, we do not have that kind of space!

Unfortunately, some orders may be delayed past the 10 working days. If this is the case and this is our error, we will place some money into Pet Points. If this is out of our hands (suppliers not sending the correct stock, suppliers out of stock, delays due to weather-this can be in summer or winter) we can not be held responsible. Everyone has agreed to the terms & conditions which clearly state that extra time should be allowed - see below:

Quote:
12 Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.



To the emails and phone calls:
Unfortunately, I am thinking about removing the telephone number for a period of time as this delays me packing orders. These are not complaints but customers enquiring about species etc.

Emails are replied to as soon as possible, but please be aware that the amount received each day takes up a lot of time. I try to dispatch orders on time, which may in turn cause some emails to be replied to late. If an email hasn't been replied to, please email me again, as errors do happen, some may be missed or deleted - I am only human!

Quote:This is part of the reason why Mantisuk went down the drain. She had a huge backlog of orders for Orchid Mantids that were never processed, and never replied to emails.

MantisUK did not go down the drain and can still be found within the top 10 on Google. Unfortunately, as some of you are aware, I was scammed out of £1000. This money was spent trying to obtain a number of different species for my customers and for breeding. Due to this, any orders placed had to be refund and I had to stop breeding Mantids for some time (only now I'm I slowly getting back into this) The Orchid Mantids were totally our of my hands and for months emails were not replied to as our server messed up and we didn't receive any!

For the people on this forum saying they have not received all there stock or nothing, please email me with the order number and I will of course look into this and resolve ASAP.

Baby05x - I have sent you an email regarding the snake.


Most people are not aware that it's mainly me running the business with only the odd helper a few times a week, this is just some of what I have to do: replying to emails/phone calls/up-dating the site stock/taking photos/writing care sheets/dispatching the orders/feeding and cleaning all the animals/doing accounts etc.

Hopefully some of you can now understand why there may be some delays along the line - anyone who runs there own business, has to maintain a website and deal with over 3500 customers will understand!

I hope this has explained a few things and cleared the air - nobody likes having anything bad said about them, but unfortunately, you can't satisfy everyone no matter how hard you try!

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She does go on to post a couple more times...but doesnt give any decent explainations

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Argh, now I feel really sorry for her....NOT

It's a business, what she is saying is frankly that she can't run it, her own words.

SO SHUT DOWN IF YOU CAN'T GIVE A GOOD SERVICE AND STOP WHINING ABOUT WHAT YOU CAN AND CAN'T DO

If I'm right, the customer is 95% right most of the time, the other 5% think we're right, I co-own a motorcycle garage and I think she gives good advice here...turn off the phone!!!!!!!!! Why did'nt I think of that! Oh that's right I have a REPUTABLE business to run

Yeah exactly...she is either talking out her ...Or she cannot cope with the supply & demand...obvious thing to do = Employ more people?


Agree...?


Phil


(On a personal opinion basis i think they should be shut down, but we dont all have the full stroy)

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