Hi, Just to confirm,
All shops can obtain our products.
You can only use a dedicated true High output T5 lamp in these fittings. T8, T12 or Standard output T5 will not fit/work.
If you need some help sourcing a lamp please let me know,
If the lamp was broken on delivery the shop should indeed replace the lamp FOC.
Please PM me if i can help
John Courteney-Smith MRSB.
Arcadia Reptile; Head of Science and Innovation
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