Faulty dimming Habistat warranty question. - Reptile Forums

Go Back   Reptile Forums > Help and Chat > Habitat


  #1 (permalink)  
Old 03-03-2019, 05:08 PM
Hatchling
Join Date: Mar 2019
Posts: 37
Default Faulty dimming Habistat warranty question.

Hi all,


First time post here.


Been using a dimming Habistat now for the past three years that has now decided to cause problems. Been set to 82f and has always maintained a steady temp (until now). Its now pushing 100f +. I've not changed anything and have always used the same type bulb without issue.


I've tried to contact the manufacturer that came with the leaflet with no joy. My question here is, does anyone know who I can contact now?
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old 03-03-2019, 08:27 PM
Zincubus's Avatar
Postaholic Member
Join Date: Sep 2010
Posts: 11,046
Default

Hi this link may help ..

https://www.reptileforums.co.uk/foru...gone-bust.html


Sent from my iPhone using Tapatalk Pro
__________________
Reply With Quote
  #3 (permalink)  
Old 03-03-2019, 08:55 PM
Hatchling
Join Date: Mar 2019
Posts: 37
Default

Thank you for the link mate. Very much appreciated.


I got the feeling the original manufacturers went bust after doing a search. I tried to contact Monkfield a few days ago, but have had no response yet. I took it that if they bought the company that they also took on any warranty.


I thougght I'd ask here first though.
Zincubus likes this.
Reply With Quote
Sponsored Links
Advertisement
 
  #4 (permalink)  
Old 19-03-2019, 02:47 PM
Hatchling
Join Date: Mar 2019
Posts: 37
Default

1st class customer service.


Contacted them via their website and got a prompt reply. The chap I dealt with offered advice to help, but to no avail. The second response then offered a 'no quibble' return for repair.
After sending the unit away for repair I got a swift turnaround. The unit is now back and functioning perfectly.
Zincubus likes this.
Reply With Quote
  #5 (permalink)  
Old 19-03-2019, 02:58 PM
Zincubus's Avatar
Postaholic Member
Join Date: Sep 2010
Posts: 11,046
Default

Quote:
Originally Posted by Mad_Max View Post
1st class customer service.


Contacted them via their website and got a prompt reply. The chap I dealt with offered advice to help, but to no avail. The second response then offered a 'no quibble' return for repair.
After sending the unit away for repair I got a swift turnaround. The unit is now back and functioning perfectly.


Can you post a link to the website you used .. it could be very useful for anyone else who has any issues in the future ..


Sent from my iPhone using Tapatalk Pro
__________________
Reply With Quote
  #6 (permalink)  
Old 19-03-2019, 03:03 PM
Hatchling
Join Date: Mar 2019
Posts: 37
Default

No problem at all. Here you go........


https://www.monkfieldnutrition.co.uk/


Very professional and prompt customer service.
Zincubus likes this.
Reply With Quote
  #7 (permalink)  
Old 19-03-2019, 06:37 PM
Hatchling
Join Date: Mar 2019
Posts: 37
Default

Just to add. I contacted Monkfield via their 'contact us' tab on the website. I did have to call them a day or two later and ask why I had no response. I think my email just got lost in their system. The person I spoke to looked and found it and I was told that it would be passed onto the relevant person.
True to their word my email was passed on and I was contacted later that evening.
Zincubus likes this.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
SW England Wanted Habistat Digital Dimming Stat sharpstrain Equipment Classifieds 4 22-02-2018 11:06 PM
SE England Habistat Dimming, Dimmer Thermostats For Sale scottjones Equipment Classifieds 1 22-07-2016 02:39 PM
Habistat dimming thermostat question...help mummybear Lizards 3 19-11-2007 11:55 PM
Habistat Dimming Thermostat bev336 Equipment Classifieds 4 05-09-2007 01:07 AM
Habistat Dimming thermostat jones285 Equipment Classifieds 5 23-08-2007 04:31 PM



All times are GMT +1. The time now is 12:53 PM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
Copyright © 2005 - 2011, Reptile Forums (RFUK™)