first time i got a royal python from them, they hand delivered it to me, although they only gave me 2 hours notice. It came about 7 days after I put the order in. My second attempt with them i ordered a columbian rainbow boa. I heard nothing for 3 weeks and then i got an email saying could they deliver it by hand, i emailed back and heard nothing again for a further 2 weeks, i then demanded my money back and put in a complaint through paypal. I then received an email saying that their car had broken down and so they couldnt have delivered it but it would be delivered in a couple of days time, i told them i wanted my money back as they didnt have the courtesy of emailing me, plus i paid over £128 for the columbian and they had subsequently put them on their webpage for just over £50. She then replied that they would have given me the option of accepting the money back or a credit note for the diference but i doubt if i had raised it they would have said anything. Anyways i got my money back from them eventually and i would never ever use them again.
Just my experience though xxx