Sorry to bring back an old topic but didn't feel I had enough worth putting in a new one ! Every time I go in Living World I find things wrong (as I also do in Paws for Thought's two shops in Leeds), and it's prompted me to look into how I can make some sort of complaint or report - no idea how - or if there'd even be a point, as people have said, they've been reprimanded several times and nothing has really been done, has it ?
Yes, it's improved a bit since a few years ago, but it's still a really bad shop. I bought a garter snake from there last year. When I asked the 50-something man on duty (who I assume is their 'expert' since everyone else who works there is 16 years old and without two brain cells to rub together), if I could see one of the garter snakes, he just grunted that they don't bring out reptiles, even though I was obviously thinking of buying. When I decided to take one of the snakes (there were two in the tank that I could see), he grappled around in the 1-foot square tank for ages trying to get hold of one, they were leaping about everywhere and getting really stressed out. Took him forever to actually grab one - clearly very experienced handler ! The snake I took home was under a year old, and pregnant when I got her, which I didn't know until she gave birth to 5 stillborn snakes. She later died herself, I think partly from the stress of the birth so young, and partly because I'd been told they were absolutely fine to eat lance fish alone with no supplement and not to switch to mice, and she became thiamine-deficient.
I went in just the other day and saw several things that disturbed me. They still have those poor monkeys (though I remember there being four not so long ago, and now there's two). They had two kakarikis in separate cages. One was yellow, and really unsteady on its feet - it was scared out of its mind when we walked past, nearly fell off its perch. The other one had an almost entirely bald head, and its claws were so long they were twisting and it couldn't grip its perches properly.
As usual they had kittens. No puppies, but they had Alsatian pups the time before. The kittens were really sluggish. If I see kittens in shops, I always play with them through the glass, let them chase my hands, etc., but these just didn't want to move at all, could not get a response out of either of the two tanks of cats.
I don't know if this is a problem or not but it struck me as odd - there was a Cuban knight anole (female) with its face pressed right up against the glass, scrambling to get out, sort of like bearded dragons do when they see you. I don't know much about anoles in particular, it just seemed strange considering every other time I've seen one of the Cuban knights, it did everything in its power to ignore the people looking at it and stayed camouflaged in branches watching from a distance. This one didn't have anything to climb, just a bark hide.
I enquired in there about a degu (who was on its own in a glass tank, eating what looked like sugary, high-fat rabbit/hamster food), asked its gender, and they told me it was a boy, even though I know it was female.
The last time I went in there, they had an extremely noisy cockatoo (as they tend to be), in the room where they keep the birds, rabbits, monkeys, reptiles, kittens, puppies, rats, mice, hamsters, ferrets, chichillas, etc., screaming its head off, which was really obviously distressing a very large tegu they had in there, in way too small an enclosure. It was pacing up and down and banging its nose against the glass - it had sores on its nose where it had been doing it.
Also not long ago, my boyfriend asked their 'aquatics expert' if they were getting any axolotls in and he didn't even know what they were. This time when we went into the fish section, it was as dirty and badly-maintained as ever - dead and dying fish in the tanks as always. I don't know what you can reasonably expect from a pet shop who are only supposed to house animals short-term til they're homed, but I think even in the short-term, the tanks they had the terrapins in were way, way too small. They had about 4 yellow-bellies in one tank, fairly young ones. Then in another (I'd say the tank was about 2.5ft wide) they had three terrapins. Two were yellow-bellies, older ones, almost fully-grown, and one was a different type that I've not seen before, no idea what it was but it was a lovely little thing. It was also probably fully-grown. If the three of them had stood on their back legs side-by-side across the front of the tank, there wouldn't have been much of a gap between each one. There was no dry basking area, no UV or spot light, and the different terrapin was being pushed around by the other two all the time I was watching.
We went round and looked at all the other fish, and they had two big piranhas in a tank that wasn't big enough. I think they'd been fighting for territory because both had really scruffy fins with big chunks bitten out of them, as well as large bitemarks and gouges out of the sides of both fish.
I could go on all day about the things that were wrong there, and the same with Paws for Thought, there are endless things. Is there a way to get any of this improved ? Where do you even start ?!